So, users can flexibly adjust their learning plans according to their learning schedule. We hope that our new design of {CertName} test questions will make the user's learning more interesting and colorful. The test software used in our products is a perfect match for Windows' MB-230 Test Questions And Answers learning material, which enables you to enjoy the best learning style on your computer. Our MB-230 Test Questions And Answers exam torrent is absolutely safe and virus-free. When it comes to buying something online (for example, MB-230 Test Questions And Answers exam torrent), people who are concerned with privacy protection are often concerned about their personal information during the purchase process. Under the leadership of a professional team, we have created the most efficient learning MB-230 Test Questions And Answers training guide for our users.
Microsoft Dynamics 365 MB-230 It can maximize the efficiency of your work.
If you want to pass the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Questions And Answers exam and get the related certification in the shortest time, choosing the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Questions And Answers study materials from our company will be in the best interests of all people. With Goldmile-Infobiz's Microsoft MB-230 Study Center exam training materials you can pass the Microsoft MB-230 Study Center exam easily. The training tools which designed by our website can help you pass the exam the first time.
So just open our websites in your computer. You will have easy access to all kinds of free trials of the MB-230 Test Questions And Answers practice materials. You can apply for many types of MB-230 Test Questions And Answers exam simulation at the same time.
Microsoft MB-230 Test Questions And Answers - It is the leader in all training materials.
Our loyal customers give our MB-230 Test Questions And Answers exam materials strong support. So we are deeply moved by their persistence and trust. Your support and praises of our MB-230 Test Questions And Answers study guide are our great motivation to move forward. You can find their real comments in the comments sections. There must be good suggestions for you on the MB-230 Test Questions And Answers learning quiz as well. And we will try our best to satisfy our customers with better quatily and services.
Not to mention that Goldmile-Infobiz Microsoft MB-230 Test Questions And Answers exam training materials are many candidates proved in practice. It brings the success of each candidate is also real and effective.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Pure Storage FAAA_005 - Many people always are stopped by the difficult questions. After you obtain Palo Alto Networks NetSec-Analyst certificate, you can also attend other certification exams in IT industry. The the probability of passing Microsoft certification ACAMS CCAS exam is very small, but the reliability of Goldmile-Infobiz can guarantee you to pass the examination of this probability. For Microsoft Salesforce Plat-Admn-301 certification test, are you ready? The exam comes in sight, but can you take the test with confidence? If you have not confidence to sail through your exam, here I will recommend the most excellent reference materials for you. Goldmile-Infobiz will provide good training tools for your Microsoft certification Scrum SAFe-Practitioner exam and help you pass Microsoft certification Scrum SAFe-Practitioner exam.
Updated: May 28, 2022