Do you want to choose a lifetime of mediocrity or become better and pursue your dreams? I believe you will have your own pursuit. Perhaps you do not know how to go better our MB-230 Valid Exam Sample Questions learning engine will give you some help. The choice is like if a person is at a fork, and which way to go depends on his own decision. In the past ten years, we have made many efforts to perfect our MB-230 Valid Exam Sample Questions study materials. Our MB-230 Valid Exam Sample Questions study questions cannot tolerate any small mistake. After your payment, we will send the updated MB-230 Valid Exam Sample Questions exam to you immediately and if you have any question about updating, please leave us a message.
MB-230 Valid Exam Sample Questions had a deeper impact on our work.
Our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Valid Exam Sample Questions test questions answers will provide the best valid and accurate knowledge for you and give you right reference. We can guarantee that the study materials from our company will help you pass the exam and get the certification in a relaxed and efficient method. More and more people look forward to getting the New Practice Questions MB-230 Ppt certification by taking an exam.
Quitters never win and winners never quit. If you are determined to clear MB-230 Valid Exam Sample Questions exam and obtain a certification you shouldn't give up because of one failure. If you are willing, our Microsoft MB-230 Valid Exam Sample Questions valid exam simulations file can help you clear exam and regain confidence.
Microsoft MB-230 Valid Exam Sample Questions - We are committed to your success.
All customer information to purchase our MB-230 Valid Exam Sample Questions guide torrent is confidential to outsides. You needn’t worry about your privacy information leaked by our company. People who can contact with your name, e-mail, telephone number are all members of the internal corporate. The privacy information provided by you only can be used in online support services and providing professional staff remote assistance. Our experts check whether there is an update on the Microsoft Dynamics 365 Customer Service Functional Consultant exam questions every day, if an update system is sent to the customer automatically. If you have any question about our MB-230 Valid Exam Sample Questions test guide, you can email or contact us online.
At present, Microsoft MB-230 Valid Exam Sample Questions exam is very popular. Do you want to get Microsoft MB-230 Valid Exam Sample Questions certificate? If it is ok, don't hesitate to sign up for the exam.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
The results of your Pure Storage Portworx-Enterprise-Professional exam will be analyzed and a statistics will be presented to you. Microsoft PL-300 - As long as you master these questions and answers, you will sail through the exam you want to attend. Amazon SCS-C02-KR - You can see the demo, the form of the software and part of our titles. CompTIA CS0-003 - With the popularity of the computer, hardly anyone can't use a computer. Amazon AWS-Developer-KR - you should have the right to enjoy the perfect after sale service and the high quality products!
Updated: May 28, 2022