This is exactly what is delivered by our MB-230 Valid Test Study Guide test materials. The MB-230 Valid Test Study Guide exam dumps cover every topic of the actual Microsoft certification exam. The MB-230 Valid Test Study Guide exam questions are divided into various groups and the candidate can solve these questions to test his skills and knowledge. Please follow your hearts and begin your new challenges bravely. A lot of people are dreaming to pass the MB-230 Valid Test Study Guide exam. If you are a novice, begin from MB-230 Valid Test Study Guide study guide and revise your learning with the help of testing engine.
Microsoft Dynamics 365 MB-230 We have benefited a lot from those changes.
Microsoft Dynamics 365 MB-230 Valid Test Study Guide - Microsoft Dynamics 365 Customer Service Functional Consultant Selecting our study materials is definitely your right decision. In our software version of the MB-230 Official Study Guide exam dumps, the unique point is that you can take part in the practice test before the real MB-230 Official Study Guide exam. You never know what you can get till you try.
Second, in terms of quality, we guarantee the authority of MB-230 Valid Test Study Guide study materials in many ways. You can just have a look at the pass rate of the MB-230 Valid Test Study Guide learning guide, it is high as 98% to 100% which is unique in the market. There is a lot of data to prove that our MB-230 Valid Test Study Guide practice guide has achieved great success.
Microsoft MB-230 Valid Test Study Guide - Boring life will wear down your passion for life.
Our MB-230 Valid Test Study Guide guide torrent has gone through strict analysis and summary according to the past exam papers and the popular trend in the industry and are revised and updated according to the change of the syllabus and the latest development conditions in the theory and the practice. The MB-230 Valid Test Study Guide exam questions have simplified the sophisticated notions. The software boosts varied self-learning and self-assessment functions to check the learning results. The software of our MB-230 Valid Test Study Guide test torrent provides the statistics report function and help the students find the weak links and deal with them.
They never give up learning new things. Every time they try our new version of the MB-230 Valid Test Study Guide real exam, they will write down their feelings and guidance.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Microsoft AZ-120 - As far as we are concerned, the key to quick upward mobility lies in adapting your excellent personality to the style of the organization you are working in. If you have bought our Microsoft DP-600 exam braindumps, you will find that we have added new functions to add your exercises. Our Cisco 350-501 learning materials have a higher pass rate than other Cisco 350-501 training materials, so we are confident to allow you to gain full results. In order to allow you to safely choose Goldmile-Infobiz, part of the best Microsoft certification ACAMS CAMS exam materials provided online, you can try to free download to determine our reliability. We offer Juniper JN0-336 exam materials this time and support you with our high quality and accuracy Juniper JN0-336 learning quiz.
Updated: May 28, 2022