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CIS-Customer Service Management CIS-CSM Exam - ServiceNow Certified Implementation Specialist - Customer Service Management Exam Upon completion of your payment, you will receive the email from us in several minutes, and then you will have the right to use the ServiceNow Certified Implementation Specialist - Customer Service Management Exam test guide from our company. We have made all efforts to update our products in order to help you deal with any change, making you confidently take part in the CIS-CSM Valid Exam Cram Review exam. Every day they are on duty to check for updates of CIS-CSM Valid Exam Cram Review study materials for providing timely application.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
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Updated: May 26, 2022