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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
SAP C_S4CS_2508 - If you eventually fail the exam, we will refund the fee by the contract. Fortinet FCSS_NST_SE-7.6 - There is a linkage given by our e-mail, and people can begin their study right away after they have registered in. Juniper JN0-650 - Of course, you can also experience it yourself. As we all know, there are many reasons for the failure of the CSI CSC2 exam, such as chance, the degree of knowledge you master. With years of experience dealing with Cisco 700-242 exam, they have thorough grasp of knowledge which appears clearly in our Cisco 700-242 exam questions.
Updated: May 26, 2022