During the learning process on our CRT-261 Book study materials, you can contact us anytime if you encounter any problems. The staff of CRT-261 Book actual exam will be online 24 hours, hoping to solve the problem in time for you. You can contact our services via email or online, as long as you leave your message, our services will give you suggestions right away. The clients at home and abroad can both purchase our CRT-261 Book study tool online. Our brand enjoys world-wide fame and influences so many clients at home and abroad choose to buy our Certification Preparation for Service Cloud Consultant guide dump. We sincerely serve for you any time.
Salesforce Service Cloud Consultant CRT-261 You will know the effect of this exam materials.
With CRT-261 - Certification Preparation for Service Cloud Consultant Book test answers, you don't have to worry about that you don't understand the content of professional books. It has helped numerous candidates, and to ensure 100% success. Act quickly, to click the website of Goldmile-Infobiz, come true you IT dream early.
You will become the lucky guys after passing the CRT-261 Book exam. Creativity is coming from the passion and love of knowledge. Every day there are many different new things turning up.
Salesforce CRT-261 Book - So you can take a best preparation for the exam.
With the help of the CRT-261 Book practice exam questions and preparation material offered by Goldmile-Infobiz, you can pass any CRT-261 Book certifications exam in the first attempt. You don’t have to face any trouble, and you can simply choose to do a selective CRT-261 Book brain dumps to pass the exam. We offer guaranteed success with CRT-261 Book dumps questions on the first attempt, and you will be able to pass the CRT-261 Book exam in short time. You can always consult our CRT-261 Book certified professional support if you are facing any problems.
Goldmile-Infobiz's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Esri EUNA_2024 - Want to know what they said about us, visit our testimonial section and read first-hand experiences from verified users. Amazon Data-Engineer-Associate-KR - If these training products do not help you pass the exam, we guarantee to refund the full purchase cost. Snowflake SOL-C01 - We take the rights of the consumer into consideration. IAPP CIPT - So you have no reason not to choose it. Salesforce Nonprofit-Cloud-Consultant - We can sure that it is very significant for you to be aware of the different text types and how best to approach them by demo.
Updated: May 28, 2022