Tens of thousands of our loyal customers are benefited from our CRT-261 Course study materials and lead a better life now after they achieve their CRT-261 Course certification. Life is full of ups and downs. We cannot predicate what will happen in the future. To other workers who want to keep up with the time and being competent in today’s world, you are also looking for some effective CRT-261 Course exam prep as well. Without voluminous content to remember, our CRT-261 Course practice materials contain what you need to know and what the exam want to test, So our CRT-261 Course real exam far transcend others in market. You just need to pay the relevant money for the CRT-261 Course practice materials.
Salesforce Service Cloud Consultant CRT-261 The data are unique-particular in this career.
Our CRT-261 - Certification Preparation for Service Cloud Consultant Course real exam is written by hundreds of experts, and you can rest assured that the contents of the CRT-261 - Certification Preparation for Service Cloud Consultant Course study materials are contained. Without voluminous content to remember, our CRT-261 New Exam Bootcamp Materials quiz torrent contains what you need to know and what the exam will test. So the content of our CRT-261 New Exam Bootcamp Materials quiz torrent is imbued with useful exam questions easily appear in the real condition.
You can see that so many people are already ahead of you! You really don't have time to hesitate. If you really want to improve your ability, you should quickly purchase our CRT-261 Course study braindumps!
Salesforce CRT-261 Course - And you can choose the favorite one.
In today's society, many people are busy every day and they think about changing their status of profession. They want to improve their competitiveness in the labor market, but they are worried that it is not easy to obtain the certification of CRT-261 Course. Our study tool can meet your needs. Once you use our CRT-261 Course exam materials, you don't have to worry about consuming too much time, because high efficiency is our great advantage. You only need to spend 20 to 30 hours on practicing and consolidating of our CRT-261 Course learning material, you will have a good result. After years of development practice, our CRT-261 Course test torrent is absolutely the best. You will embrace a better future if you choose our CRT-261 Course exam materials.
Many exam candidates are uninformed about the fact that our CRT-261 Course preparation materials can help them with higher chance of getting success than others. It is all about efficiency and accuracy.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Our reliable Fortinet FCSS_EFW_AD-7.6 question dumps are developed by our experts who have rich experience in the fields. All intricate points of our Palo Alto Networks NetSec-Analyst study guide will not be challenging anymore. Secondly, our HP HPE7-J02 exam questions will spare no effort to perfect after-sales services. So our ISTQB ISTQB-CTFL latest dumps are highly effective to make use of. As for your concern about the network virus invasion, Splunk SPLK-4001 learning materials guarantee that our purchasing channel is absolutely worthy of your trust.
Updated: May 28, 2022