Nowadays, our learning methods become more and more convenient. Advances in technology allow us to learn freely on mobile devices. However, we understand that some candidates are still more accustomed to the paper, so our CRT-261 Demo study materials provide customers with a variety of versions to facilitate your learning process: the PDF, Software and APP online. However, our CRT-261 Demo real questions are high efficient priced with reasonable amount, acceptable to exam candidates around the world. Our CRT-261 Demo practice materials comprise of a number of academic questions for your practice, which are interlinked and helpful for your exam. So you need to be brave enough to have a try.
Salesforce Service Cloud Consultant CRT-261 All people dream to become social elite.
Salesforce Service Cloud Consultant CRT-261 Demo - Certification Preparation for Service Cloud Consultant Because this is a small investment in exchange for a great harvest. After a survey of the users as many as 99% of the customers who purchased our Latest CRT-261 Exam Fee preparation questions have successfully passed the exam. And it is hard to find in the market.
Add Goldmile-Infobiz's products to cart now! You will have 100% confidence to participate in the exam and disposably pass Salesforce certification CRT-261 Demo exam. At last, you will not regret your choice.
Salesforce CRT-261 Demo - If you don't pass, we won't earn you any money.
If you are interested in Goldmile-Infobiz's training program about Salesforce certification CRT-261 Demo exam, you can first on Goldmile-Infobiz to free download part of the exercises and answers about Salesforce certification CRT-261 Demo exam as a free try. We will provide one year free update service for those customers who choose Goldmile-Infobiz's products.
Because the CRT-261 Demo study materials from our company are very useful for you to pass the exam and get the certification. We have to admit that the exam of gaining the CRT-261 Demo certification is not easy for a lot of people, especial these people who have no enough time.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Microsoft AZ-204-KR - Our resources are constantly being revised and updated, with a close correlation. Salesforce Service-Cloud-Consultant - We are now engaged in the pursuit of Craftsman spirit in all walks of life. Amazon SAP-C02-KR - As the most professional supplier on the site of IT certification test currently , we provide a comprehensive after-sales service. CIPS L5M7 - Actions speak louder than words. We Goldmile-Infobiz Salesforce SAP C-ARCON-2508 exam training materials in full possession of the ability to help you through the certification.
Updated: May 28, 2022