We are providing latest CRT-261 Ebook PDF question answers to help you prepare exam while working in the office to save your time. If you want to pass Salesforce CRT-261 Ebook exam and get a high paying job in the industry; if you are searching for the perfect CRT-261 Ebook exam prep material to get your dream job, then you must consider using our Certification Preparation for Service Cloud Consultant exam products to improve your skillset. We have curated new CRT-261 Ebook questions answers to help you prepare for the exam. Time and tides wait for no man. Take away your satisfied CRT-261 Ebook preparation quiz and begin your new learning journey. Experts fully considered the differences in learning methods and examination models between different majors and eventually formed a complete review system.
Salesforce Service Cloud Consultant CRT-261 Also, it needs to run on Java environment.
Salesforce Service Cloud Consultant CRT-261 Ebook - Certification Preparation for Service Cloud Consultant We have benefited a lot from those changes. Selecting our study materials is definitely your right decision. Of course, you can also make a decision after using the trial version.
In our software version of the CRT-261 Ebook exam dumps, the unique point is that you can take part in the practice test before the real CRT-261 Ebook exam. You never know what you can get till you try. It is universally acknowledged that mock examination is of great significance for those who are preparing for the exam since candidates can find deficiencies of their knowledge as well as their shortcomings in the practice test, so that they can enrich their knowledge before the real CRT-261 Ebook exam.
Salesforce CRT-261 Ebook - It can help you to pass the exam.
We learned that a majority of the candidates for the CRT-261 Ebook exam are office workers or students who are occupied with a lot of things, and do not have plenty of time to prepare for the CRT-261 Ebook exam. Taking this into consideration, we have tried to improve the quality of our CRT-261 Ebook training materials for all our worth. Now, I am proud to tell you that our CRT-261 Ebook study dumps are definitely the best choice for those who have been yearning for success but without enough time to put into it.
This process of learning left a deep impression on candidates. The exciting CRT-261 Ebook exam material is a product created by professionals who have extensive experience in designing exam materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Do not miss the opportunity to buy the best Huawei H25-531_V1.0 preparation questions in the international market which will also help you to advance with the times. SAP C-SIGPM-2403 - Boring life will wear down your passion for life. The software of our Huawei H25-621_V1.0 test torrent provides the statistics report function and help the students find the weak links and deal with them. Microsoft MD-102 - They never give up learning new things. Microsoft DP-600 - As far as we are concerned, the key to quick upward mobility lies in adapting your excellent personality to the style of the organization you are working in.
Updated: May 28, 2022