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CRT-261 PDF DEMO:
QUESTION NO: 1 Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working 12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume. Which recommendation should the Consultant make in anticipation of higher call volume? A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time. B. Set up IVR with an automated response for customers affected by the recall to defect calls. C. Set up a customer survey for customers calling in to identify the severity and impact of the recall. D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call. Answer: B
QUESTION NO: 2 A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console. Which configuration option should be verified? A. verify that users have access to the Live Agent chat buttons. B. Verify that users are assigned the Live Agent user profile. C. Verify that users are assigned the Live Agent feature license. D. Verify that users have access to the Live Agent public group. Answer: B
QUESTION NO: 3 UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records? A. Contact report run time B. Contact related list load time C. Contact view page load time D. Contact list view edit time Answer: A
QUESTION NO: 4 What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers A. Creating content as a result of solving issues B. Evolving content-based product lifecycles C. Rewarding learning, collaboration, sharing and improving. D. Developing a knowledge base on the experience of an individual Answer: A,C
QUESTION NO: 5 Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below: * Support attachments up to 30 MB per inquiry * Over 10,000 inquiries per day What solution should a consultant recommend to meet these requirements? A. Emall-to-Case B. Customer Chatter groups C. Web-to-Case D. On-Demand Email-to-Case Answer: A
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Updated: May 28, 2022
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Salesforce Service Cloud Consultant CRT-261 You get what you pay for.
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Salesforce CRT-261 Ebook - It's never too late to know it from now on.
With the increasing marketization, the product experience marketing has been praised by the consumer market and the industry. Attract users interested in product marketing to know just the first step, the most important is to be designed to allow the user to try before buying the Certification Preparation for Service Cloud Consultant study training dumps, so we provide free pre-sale experience to help users to better understand our products. The user only needs to submit his E-mail address and apply for free trial online, and our system will soon send free demonstration research materials of CRT-261 Ebook latest questions to download. If the user is still unsure which is best for him, consider applying for a free trial of several different types of test materials. It is believed that through comparative analysis, users will be able to choose the most satisfactory CRT-261 Ebook test guide.
To address this issue, our CRT-261 Ebook actual exam offers three different versions for users to choose from. The PC version is the closest to the real test environment, which is an excellent choice for windows - equipped computers.
CRT-261 PDF DEMO:
QUESTION NO: 1 Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working 12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume. Which recommendation should the Consultant make in anticipation of higher call volume? A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time. B. Set up IVR with an automated response for customers affected by the recall to defect calls. C. Set up a customer survey for customers calling in to identify the severity and impact of the recall. D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call. Answer: B
QUESTION NO: 2 A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console. Which configuration option should be verified? A. verify that users have access to the Live Agent chat buttons. B. Verify that users are assigned the Live Agent user profile. C. Verify that users are assigned the Live Agent feature license. D. Verify that users have access to the Live Agent public group. Answer: B
QUESTION NO: 3 UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records? A. Contact report run time B. Contact related list load time C. Contact view page load time D. Contact list view edit time Answer: A
QUESTION NO: 4 What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers A. Creating content as a result of solving issues B. Evolving content-based product lifecycles C. Rewarding learning, collaboration, sharing and improving. D. Developing a knowledge base on the experience of an individual Answer: A,C
QUESTION NO: 5 Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below: * Support attachments up to 30 MB per inquiry * Over 10,000 inquiries per day What solution should a consultant recommend to meet these requirements? A. Emall-to-Case B. Customer Chatter groups C. Web-to-Case D. On-Demand Email-to-Case Answer: A
Our SAP C_S4PM2_2507 test question with other product of different thing is we have the most core expert team to update our SAP C_S4PM2_2507 study materials, learning platform to changes with the change of the exam outline. Our Microsoft DP-420-KR study materials boost superior advantages and the service of our products is perfect. CompTIA PK0-005 exam practice is well known for its quality service! I’m sure our 24-hour online service will not disappoint you as we offer our service 24/7 on our SAP C-ARSUM-2508 study materials. Huawei H19-410_V1.0 - You can contact our services via email or online, as long as you leave your message, our services will give you suggestions right away.
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Purchasing valid CRT-261 Ebook exam dumps is not a cheap thing for some candidates in the internet since there is so much different advertisement. If you feel confused you can choose our CRT-261 Ebook exam dumps. We are sure about "pass Guaranteed" & "Money Back Guaranteed" so that you can feel safe and worry-free on our website. No matter which process you are preparing for CRT-261 Ebook exam, our exam software will be your best helper. As the collection and analysis of our CRT-261 Ebook exam materials are finished by our experienced and capable IT elite. Sometimes hesitating will lead to missing a lot of opportunities.
Salesforce Service Cloud Consultant CRT-261 You get what you pay for.
Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Ebook certification exam is a high demand exam tests in IT field because it proves your ability and professional technology. Maybe there are no complete Valid Exam CRT-261 Simulator Online study materials in our trial, but it contains the latest questions enough to let you understand the content of our Valid Exam CRT-261 Simulator Online braindumps. Please try to instantly download the free demo in our exam page.
Our CRT-261 Ebook exam dumps can be quickly downloaded to the eletronic devices. When you have a lot of eletronic devices, you definitly will figure out the way to study and prepare your CRT-261 Ebook exam with them. It is so cool even to think about it.
Salesforce CRT-261 Ebook - It's never too late to know it from now on.
With the increasing marketization, the product experience marketing has been praised by the consumer market and the industry. Attract users interested in product marketing to know just the first step, the most important is to be designed to allow the user to try before buying the Certification Preparation for Service Cloud Consultant study training dumps, so we provide free pre-sale experience to help users to better understand our products. The user only needs to submit his E-mail address and apply for free trial online, and our system will soon send free demonstration research materials of CRT-261 Ebook latest questions to download. If the user is still unsure which is best for him, consider applying for a free trial of several different types of test materials. It is believed that through comparative analysis, users will be able to choose the most satisfactory CRT-261 Ebook test guide.
To address this issue, our CRT-261 Ebook actual exam offers three different versions for users to choose from. The PC version is the closest to the real test environment, which is an excellent choice for windows - equipped computers.
CRT-261 PDF DEMO:
QUESTION NO: 1 Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working 12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume. Which recommendation should the Consultant make in anticipation of higher call volume? A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time. B. Set up IVR with an automated response for customers affected by the recall to defect calls. C. Set up a customer survey for customers calling in to identify the severity and impact of the recall. D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call. Answer: B
QUESTION NO: 2 A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console. Which configuration option should be verified? A. verify that users have access to the Live Agent chat buttons. B. Verify that users are assigned the Live Agent user profile. C. Verify that users are assigned the Live Agent feature license. D. Verify that users have access to the Live Agent public group. Answer: B
QUESTION NO: 3 UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records? A. Contact report run time B. Contact related list load time C. Contact view page load time D. Contact list view edit time Answer: A
QUESTION NO: 4 What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers A. Creating content as a result of solving issues B. Evolving content-based product lifecycles C. Rewarding learning, collaboration, sharing and improving. D. Developing a knowledge base on the experience of an individual Answer: A,C
QUESTION NO: 5 Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below: * Support attachments up to 30 MB per inquiry * Over 10,000 inquiries per day What solution should a consultant recommend to meet these requirements? A. Emall-to-Case B. Customer Chatter groups C. Web-to-Case D. On-Demand Email-to-Case Answer: A
Our SAP C_S4PM2_2507 test question with other product of different thing is we have the most core expert team to update our SAP C_S4PM2_2507 study materials, learning platform to changes with the change of the exam outline. Our Microsoft DP-420-KR study materials boost superior advantages and the service of our products is perfect. CompTIA PK0-005 exam practice is well known for its quality service! I’m sure our 24-hour online service will not disappoint you as we offer our service 24/7 on our SAP C-ARSUM-2508 study materials. Huawei H19-410_V1.0 - You can contact our services via email or online, as long as you leave your message, our services will give you suggestions right away.
