If your problems on studying the CRT-261 File learning quiz are divulging during the review you can pick out the difficult one and focus on those parts. You can re-practice or iterate the content of our CRT-261 File exam questions if you have not mastered the points of knowledge once. Especially for exam candidates who are scanty of resourceful products, our CRT-261 File study prep can whittle down distention of disagreement and reach whole acceptance. Moreover, there is the APP version of CRT-261 File study engine, you can learn anywhere at any time. By our three versions of CRT-261 File study engine: the PDF, Software and APP online, we have many repeat orders in a long run. As promising learners in this area, every exam candidates need to prove self-ability to working environment to get higher chance and opportunities for self-fulfillment.
Salesforce Service Cloud Consultant CRT-261 You cannot always stay in one place.
Goldmile-Infobiz will timely provide you free updates about Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant File exam materials. The CRT-261 Latest Study Questions Download certification exam training tools contains the latest studied materials of the exam supplied by IT experts. In the past few years, Salesforce certification CRT-261 Latest Study Questions Download exam has become an influenced computer skills certification exam.
In Goldmile-Infobiz you can always find out the most suitable training way for you to pass the exam easily. No matter you choose which kind of the training method, Goldmile-Infobiz will provide you a free one-year update service. Goldmile-Infobiz's information resources are very wide and also very accurate.
Salesforce CRT-261 File - Do not hesitate!
If you Goldmile-Infobiz, Goldmile-Infobiz can ensure you 100% pass Salesforce certification CRT-261 File exam. If you fail to pass the exam, Goldmile-Infobiz will full refund to you.
Whole Goldmile-Infobiz's pertinence exercises about Salesforce certification CRT-261 File exam is very popular. Goldmile-Infobiz's training materials can not only let you obtain IT expertise knowledge and a lot of related experience, but also make you be well prepared for the exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
A lot of people want to pass Salesforce certification Juniper JN0-253 exam to let their job and life improve, but people participated in the Salesforce certification Juniper JN0-253 exam all knew that Salesforce certification Juniper JN0-253 exam is not very simple. You can free download part of practice questions and answers about Salesforce certification Microsoft PL-600 exam as a try to test the reliability of Goldmile-Infobiz's products. If you choose Goldmile-Infobiz to provide you with the pertinence training, you can easily pass the Salesforce certification APICS CPIM-8.0 exam. Scrum SSM - Are you one of them? Are you still worried and confused because of the the various exam materials and fancy training courses exam? Goldmile-Infobiz is the right choice for you. Fortinet NSE7_CDS_AR-7.6 - Please add Goldmile-Infobiz to you shopping car quickly.
Updated: May 28, 2022