Among the three versions, the PDF version of CRT-261 File training guide is specially provided for these candidates, because it supports download and printing.For those who are willing to learn on the phone, as long as you have a browser installed on your phone, you can use the App version of our CRT-261 File exam questions. The PC version is ideal for computers with windows systems, which can simulate a real test environment. There are also the Value pack of our CRT-261 File study materials for you to purchase. In short, the guidance of our CRT-261 File practice questions will amaze you. Put down all your worries and come to purchase our CRT-261 File learning quiz! It is not easy to qualify for a qualifying exam in such a short period of time.
Salesforce Service Cloud Consultant CRT-261 You cannot always stay in one place.
You can also free download part of examination questions and answers about Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant File in Goldmile-Infobiz. The Test CRT-261 Assessment certification exam training tools contains the latest studied materials of the exam supplied by IT experts. In the past few years, Salesforce certification Test CRT-261 Assessment exam has become an influenced computer skills certification exam.
In Goldmile-Infobiz you can always find out the most suitable training way for you to pass the exam easily. No matter you choose which kind of the training method, Goldmile-Infobiz will provide you a free one-year update service. Goldmile-Infobiz's information resources are very wide and also very accurate.
Salesforce CRT-261 File - Select Goldmile-Infobiz is to choose success.
What do you think of using Goldmile-Infobiz Salesforce CRT-261 File exam dumps? Goldmile-Infobiz Salesforce CRT-261 File certification training dumps, it may be said, is the most excellent reference materials among all exam-related reference materials. Why? There are four reasons in the following. Firstly, Goldmile-Infobiz exam dumps are researched by IT experts who used their experience for years and can figure out accurately the scope of the examinations. Secondly, Goldmile-Infobiz exam dumps conclude all questions that can appear in the real exam. Thirdly, Goldmile-Infobiz exam dumps ensures the candidate will pass their exam at the first attempt. If the candidate fails the exam, Goldmile-Infobiz will give him FULL REFUND. Fourthly, Goldmile-Infobiz exam dumps have two versions: PDF and SOFT version. With the two versions, the candidates can pass their exam with ease.
Are you a brave person? If you did not do the best preparation for your IT certification exam, can you take it easy? Yes, of course. Because you have Goldmile-Infobiz's Salesforce CRT-261 File exam training materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
Different person has different goals, but our Goldmile-Infobiz aims to help you successfully pass Microsoft MS-700 exam. SAP C-ARSUM-2508 - If a person is strong-willed, it is close at hand. CIPS L5M1 - We can be along with you in the development of IT industry. PRINCE2 PRINCE2Foundation - In order to successfully pass the exam, hurry up to visit Goldmile-Infobiz to know more details. CompTIA CAS-005 - Sometimes choice is greater than important.
Updated: May 28, 2022