After buying our CRT-261 Free latest material, the change of gaining success will be over 98 percent. Many exam candidates ascribe their success to our CRT-261 Free real questions and become our regular customers eventually. Rather than blindly assiduous hardworking for amassing knowledge of computer, you can achieve success skillfully. Besides, our CRT-261 Free real exam also allows you to avoid the boring of textbook reading, but let you master all the important knowledge in the process of doing exercises. Our CRT-261 Free practice braindumps not only apply to students, but also apply to office workers; not only apply to veterans in the workplace, but also apply to newly recruited newcomers. And our CRT-261 Free training materials have the function to remember and correct your errors.
Salesforce Service Cloud Consultant CRT-261 Our experts have taken your worries seriously.
Just visualize the feeling of achieving success by using our CRT-261 - Certification Preparation for Service Cloud Consultant Free exam guide,so you can easily understand the importance of choosing a high quality and accuracy CRT-261 - Certification Preparation for Service Cloud Consultant Free training engine. When the interface displays that you have successfully paid for our Reliable Exam CRT-261 Questions Vce study materials, our specific online sales workers will soon deal with your orders. You will receive the Reliable Exam CRT-261 Questions Vce study materials no later than ten minutes.
On the other side, Products are purchasable, knowledge is not, and our CRT-261 Free practice materials can teach you knowledge rather than charge your money. As well as free demos of CRT-261 Free real exam for your reference, you can download them before purchase. Unlike some products priced heavily and too heavy to undertake, our CRT-261 Free practice materials are reasonable in price.
Salesforce CRT-261 Free - While it is not truth.
Salesforce CRT-261 Free authentication certificate is the dream IT certificate of many people. Salesforce certification CRT-261 Free exam is a examination to test the examinees' IT professional knowledge and experience, which need to master abundant IT knowledge and experience to pass. In order to grasp so much knowledge, generally, it need to spend a lot of time and energy to review many books. Goldmile-Infobiz is a website which can help you save time and energy to rapidly and efficiently master the Salesforce certification CRT-261 Free exam related knowledge. If you are interested in Goldmile-Infobiz, you can first free download part of Goldmile-Infobiz's Salesforce certification CRT-261 Free exam exercises and answers on the Internet as a try.
They give users access to information and exam, offering simulative testing environment when you participate it like in the classroom. And if you are afraid of the lack experience of the exam, our CRT-261 Free practice engine will be your good choice.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
Goldmile-Infobiz's targeted test practice questions and answers to gave them great help, which save their valuable time and energy, and allow them to easily and smoothly pass their first Salesforce certification Microsoft AI-102-KR exam. If you are determined to get the certification, our Fortinet NSE5_FSW_AD-7.6 question torrent is willing to give you a hand; because the study materials from our company will be the best study tool for you to get the certification. Linux Foundation CKS study materials including the official Salesforce Linux Foundation CKS certification training courses, Salesforce Linux Foundation CKS self-paced training guide, Linux Foundation CKS exam Goldmile-Infobiz and practice, Linux Foundation CKS online exam Linux Foundation CKS study guide. VMware 3V0-21.25 - All those versions of usage has been well-accepted by them. Huawei H19-489_V1.0 - With it, you will be brimming with confidence, fully to do the exam preparation.
Updated: May 28, 2022