As the saying goes, opportunities for those who are prepared. If you have made up your mind to get respect and power, the first step you need to do is to get the CRT-261 Free certification, because the certification is a reflection of your ability. If you have the CRT-261 Free certification, it will be easier for you to get respect and power. That is to say, for those who are without good educational background, only by paying efforts to get an acknowledged CRT-261 Free certification, can they become popular employees. So for you, the CRT-261 Free latest braindumps complied by our company can offer you the best help. As for ourselves, we are a leading and old-established Certification Preparation for Service Cloud Consultant firm in a very excellent position to supply the most qualified practice materials with competitive prices and efficient obtainment.
Salesforce Service Cloud Consultant CRT-261 In contrast, they will inspire your potential.
All exam materials in CRT-261 - Certification Preparation for Service Cloud Consultant Free learning materials contain PDF, APP, and PC formats. The second one of CRT-261 Reliable Test Vce test guide is emphasis on difficult and hard-to-understand points. Experts left notes for your reference, and we believe with their notes things will be easier.
We often ask, what is the purpose of learning? Why should we study? Why did you study for CRT-261 Freeexam so long? As many people think that, even if one day we forget the formula for the area of a triangle, we can still live very well, but if it were not for the knowledge of learning CRT-261 Free exam and try to obtain certification, how can we have the opportunity to good to future life? So, the examination is necessary, only to get the test CRT-261 Free certification, get a certificate, to prove better us, to pave the way for our future life.
Salesforce CRT-261 Free - God will help those who help themselves.
Can you imagine that you only need to review twenty hours to successfully obtain the CRT-261 Free certification? Can you imagine that you don’t have to stay up late to learn and get your boss’s favor? With CRT-261 Free study quiz, passing exams is no longer a dream. If you are an office worker, CRT-261 Free preparation questions can help you make better use of the scattered time to review. Just visit our website and try our CRT-261 Free exam questions, then you will find what you need.
Do not reject learning new things. Maybe your life will be changed a lot after learning our CRT-261 Free training questions.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
Microsoft AZ-120 test questions have so many advantages that basically meet all the requirements of the user. In the past years, these experts and professors have tried their best to design the Cloud Security Alliance CCSK exam questions for all customers. You are not required to pay any amount or getting registered with us for downloading free Microsoft AZ-400-KR materials. SAP C-S4CPR-2508 - Of course, if you choose our study materials, you will have the chance to experience our PDF version. CMAA Construction-Manager - As we all know, sometimes the right choice can avoid the waste of time, getting twice the result with half the effort.
Updated: May 28, 2022