You shouldn't miss any possible chance or method to achieve your goal, especially our CRT-261 Materials exam cram PDF always has 100% passing rate. Mostly choice is greater than effort. Well-pointed preparation for your test will help you save a lot of time. The new supplemental updates will be sent to your mailbox if there is and be free. Because we promise to give free update of our CRT-261 Materials learning materials for one year to all our customers. Then you can pass the actual test quickly and get certification easily.
Salesforce Service Cloud Consultant CRT-261 Now, everything is different.
We have curated new CRT-261 - Certification Preparation for Service Cloud Consultant Materials questions answers to help you prepare for the exam. You will harvest meaningful knowledge as well as the shining CRT-261 Valid Test Collection Materials certification that so many candidates are dreaming to get. Time and tides wait for no man.
Our CRT-261 Materials study materials are excellent examination review products composed by senior industry experts that focuses on researching the mock examination products which simulate the real CRT-261 Materials test environment. Experts fully considered the differences in learning methods and examination models between different majors and eventually formed a complete review system. It will help you to pass CRT-261 Materials exam successfully after a series of exercises, correction of errors, and self-improvement.
Salesforce CRT-261 Materials - 100% satisfaction guarantee!
We can say that how many the CRT-261 Materials certifications you get and obtain qualification certificates, to some extent determines your future employment and development, as a result, the CRT-261 Materials exam guide is committed to helping you become a competitive workforce, let you have no trouble back at home. Actually, just think of our CRT-261 Materials test prep as the best way to pass the exam is myopic. They can not only achieve this, but ingeniously help you remember more content at the same time.
What do you think of Salesforce CRT-261 Materials certification exam? As one of the most popular Salesforce certification exams, CRT-261 Materials test is also very important. When you are looking for reference materials in order to better prepare for the exam, you will find it is very hard to get the excellent exam dumps.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Our SCDM CCDM preparation practice are highly targeted and have a high hit rate, there are a lot of learning skills and key points in the exam, even if your study time is very short, you can also improve your SCDM CCDM exam scores very quickly. We guarantee to give you a full refund of the cost you purchased our dump if you fail ASIS PSP exam for the first time after you purchased and used our exam dumps. CIPS L5M5 - You are the best and unique in the world. WGU Web-Development-Applications - We find methods to be success, and never find excuse to be failure. In the meantime, all your legal rights will be guaranteed after buying our Cisco 300-835 study materials.
Updated: May 28, 2022