As long as you study with our CRT-261 Mode exam braindumps, the benefits are more than you can consider, you are bound to pass the CRT-261 Mode exam, let along various opportunities like getting promotion, being respected by surrounding people on your profession’s perspective. All those beneficial outcomes come from your decision of our CRT-261 Mode simulating questions. We are willing to be your side offering whatever you need compared to other exam materials that malfunctioning in the market. You cannot lag behind and with our CRT-261 Mode preparation materials, and your goals will be easier to fix. So stop idling away your precious time and begin your review with the help of our CRT-261 Mode learning quiz as soon as possible, and you will pass the exam in the least time. Especially for exam candidates who are scanty of resourceful products, our CRT-261 Mode study prep can whittle down distention of disagreement and reach whole acceptance.
Salesforce Service Cloud Consultant CRT-261 No one will laugh at a hardworking person.
With the CRT-261 - Certification Preparation for Service Cloud Consultant Mode test training, you can both have the confidence and gumption to ask for better treatment. Once you have used our New CRT-261 Exam Fee exam training in a network environment, you no longer need an internet connection the next time you use it, and you can choose to use New CRT-261 Exam Fee exam training at your own right. Our New CRT-261 Exam Fee exam training do not limit the equipment, do not worry about the network, this will reduce you many learning obstacles, as long as you want to use New CRT-261 Exam Fee test guide, you can enter the learning state.
We can find that the Internet is getting closer and closer to our daily life and daily work. We can hardly leave the Internet now, we usually use computer or iPad to work and learn. Inevitably, we will feel too tired if we worked online too long.
Salesforce CRT-261 Mode - You won't regret for your wise choice.
As the labor market becomes more competitive, a lot of people, of course including students, company employees, etc., and all want to get CRT-261 Mode authentication in a very short time, this has developed into an inevitable trend. Each of them is eager to have a strong proof to highlight their abilities, so they have the opportunity to change their current status, including getting a better job, have higher pay, and get a higher quality of material, etc. It is not easy to qualify for a qualifying exam in such a short period of time. Our company's CRT-261 Mode learning material is very good at helping customers pass the exam and obtain a certificate in a short time, and now I'm going to show you our CRT-261 Mode Learning materials.
In order to make sure you have answered all questions, we have answer list to help you check. Then you can choose the end button to finish your exercises of the CRT-261 Mode study guide.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
CertNexus AIP-210 - Good opportunities are always for those who prepare themselves well. CIPS L4M4 - Also, they have respect advantages. IIBA CPOA - Besides, the exam materials we sold are to provide the answers. However, how to pass Salesforce certification SCDM CCDM exam quickly and simply? Our Goldmile-Infobiz can always help you solve this problem quickly. SAP C-S4CS-2508 - Goldmile-Infobiz have a huge senior IT expert team.
Updated: May 28, 2022