During the prolonged review, many exam candidates feel wondering attention is hard to focus. But our CRT-261 Online real exam is high efficient which can pass the CRT-261 Online exam during a week. To prevent you from promiscuous state, we arranged our CRT-261 Online learning materials with clear parts of knowledge. We are not satisfied with that we have helped more candidates pass CRT-261 Online exam, because we know that the IT industry competition is intense, we must constantly improve our dumps so that we cannot be eliminated. So our technical teams continue to renew the CRT-261 Online study materials in time, in order to let the examinee using our products to keep up with the CRT-261 Online exam reform tightly. They always treat customers with courtesy and respect to satisfy your need on our CRT-261 Online exam dumps.
Salesforce Service Cloud Consultant CRT-261 They are quite convenient.
And thousands of candidates have achieved their dreams and ambitions with the help of our outstanding CRT-261 - Certification Preparation for Service Cloud Consultant Online training materials. Do you want to find a job that really fulfills your ambitions? That's because you haven't found an opportunity to improve your ability to lay a solid foundation for a good career. Our New Test CRT-261 Collection File quiz torrent can help you get out of trouble regain confidence and embrace a better life.
The excellent quality of our CRT-261 Online exam dumps content, their relevance with the actual CRT-261 Online exam needs and their interactive and simple format will prove them superior and quite pertinent to your needs and requirements. If you just make sure learning of the content in the guide, there is no reason of losing the CRT-261 Online exam. Review the products offered by us by downloading CRT-261 Online free demos and compare them with the study material offered in online course free and vendors' files.
Salesforce CRT-261 Online - So, buy our products immediately!
A lot of things can’t be tried before buying or the product trail will charge a certain fee, but our CRT-261 Online exam questions are very different, you can try it free before you buy it. It’s like buying clothes, you only know if it is right for you when you try it on. In the same way, in order to really think about our customers, we offer a free trial version of our CRT-261 Online study prep for you, so everyone has the opportunity to experience a free trial version of our CRT-261 Online learning materials.
Knowledge of the CRT-261 Online real study dumps contains are very comprehensive, not only have the function of online learning, also can help the user to leak fill a vacancy, let those who deal with qualification exam users can easily and efficient use of the CRT-261 Online question guide. By visit our website, the user can obtain an experimental demonstration, free after the user experience can choose the most appropriate and most favorite CRT-261 Online exam questions download.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 2
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 3
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 4
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
The clients at home and abroad can purchase our PMI CAPM certification questions online. Select our excellent HP HPE7-A11 training questions, you will not regret it. There are more and more people to try their best to pass the Microsoft AZ-140 exam, including many college students, a lot of workers, and even many housewives and so on. So that as long as we receive you email or online questions about our SAP C-S4FCF-2023 study materials, then we will give you information as soon as possible. In order to train qualified personnel, our company has launched the Palo Alto Networks NetSec-Analyst study materials for job seekers.
Updated: May 28, 2022