Now please add Goldmile-Infobiz to your shopping cart. If you choose the help of Goldmile-Infobiz, we will spare no effort to help you pass the exam. Moreover, we also provide you with a year of free after-sales service to update the exam practice questions and answers. If you Goldmile-Infobiz, Goldmile-Infobiz can ensure you 100% pass Salesforce certification CRT-261 Pdf exam. If you fail to pass the exam, Goldmile-Infobiz will full refund to you. Although Salesforce certification CRT-261 Pdf exam is difficult, through doing Goldmile-Infobiz's exercises you will be very confident for the exam.
Salesforce Service Cloud Consultant CRT-261 A bad situation can show special integrity.
Salesforce Service Cloud Consultant CRT-261 Pdf - Certification Preparation for Service Cloud Consultant So we try our best to extend our dumps, and our Goldmile-Infobiz elite comprehensively analyze the dumps so that you are easy to use it. If you want to pass the Salesforce Reliable CRT-261 Test Collection Materials exam, you'd better to buy Goldmile-Infobiz's exam training materials quickly. How far the distance between words and deeds? It depends to every person.
Probably many people have told you how difficult the CRT-261 Pdf exam is; however, our Goldmile-Infobiz just want to tell you how easy to pass CRT-261 Pdf exam. Our strong IT team can provide you the CRT-261 Pdf exam software which is absolutely make you satisfied; what you do is only to download our free demo of CRT-261 Pdf t have a try, and you can rest assured t purchase it. We can be along with you in the development of IT industry.
Salesforce CRT-261 Pdf - Sometimes choice is greater than important.
Goldmile-Infobiz Salesforce CRT-261 Pdf practice test dumps can help you pass IT certification exam in a relaxed manner. In addition, if you first take the exam, you can use software version dumps. Because the SOFT version questions and answers completely simulate the actual exam. You can experience the feeling in the actual test in advance so that you will not feel anxious in the real exam. After you use the SOFT version, you can take your exam in a relaxed attitude which is beneficial to play your normal level.
The CRT-261 Pdf study guide provided by the Goldmile-Infobiz is available, affordable, updated and of best quality to help you overcome difficulties in the actual test. We continue to update our dumps in accord with CRT-261 Pdf real exam by checking the updated information every day.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Google Associate-Cloud-Engineer - With Goldmile-Infobiz real questions and answers, when you take the exam, you can handle it with ease and get high marks. The content of our Huawei H25-631_V1.0 dumps torrent covers the key points of exam, which will improve your ability to solve the difficulties of Huawei H25-631_V1.0 real questions. Our Microsoft MS-700 exam software offers comprehensive and diverse questions, professional answer analysis and one-year free update service after successful payment; with the help of our Microsoft MS-700 exam software, you can improve your study ability to obtain Microsoft MS-700 exam certification. Our website always checks the update of Citrix 1Y0-204 test questions to ensure the accuracy of our study materials and keep the most up-to-dated exam requirements. After confirmation, we will immediately refund all the money that you purchased the Salesforce Consumer-Goods-Cloud-Accredited-Professional exam materials.
Updated: May 28, 2022