we can claim that with our CRT-261 Practice practice engine for 20 to 30 hours, you will be quite confident to pass the exam. Perhaps you have no choice and live unhappily now because you cannot change your current situation. Our CRT-261 Practice exam materials will remove your from the bad condition. We will offer you the best preparation materials regarding CRT-261 Practice practice exam. You can totally trust our dumps and service. There are a lot of IT experts in our company, and they are responsible to update the contents every day.
Salesforce Service Cloud Consultant CRT-261 You can learn anytime, anywhere.
There is no another great way to pass the Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Practice exam in the first attempt only by doing a selective study with valid CRT-261 - Certification Preparation for Service Cloud Consultant Practice braindumps. Why is that? The answer is that you get the certificate. What certificate? Certificates are certifying that you have passed various qualifying examinations.
And our practice materials also have a statistical analysis function to help you find out the deficiency in the learning process of CRT-261 Practice practice materials, so that you can strengthen the training for weak links. In this way, you can more confident for your success since you have improved your ability. Our experts have worked hard for several years to formulate CRT-261 Practice exam braindumps for all examiners.
Salesforce CRT-261 Practice - So we understand your worries.
Goldmile-Infobiz can satisfy the fundamental demands of candidates with concise layout and illegible outline of our CRT-261 Practice exam questions. We have three versions of CRT-261 Practice study materials: the PDF, the Software and APP online and they are made for different habits and preference of you, Our PDF version of CRT-261 Practice practice engine is suitable for reading and printing requests. And i love this version most also because that it is easy to take with and convenient to make notes on it.
At the moment when you decided to choose our CRT-261 Practice real dumps, we feel the responsibility to be with you during your journey to prepare for the CRT-261 Practice exam. So we clearly understand our duty to offer help in this area.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Our company is open-handed to offer benefits at intervals, with CheckPoint 156-561 learning questions priced with reasonable prices. AACE International AACE-PSP - Frankly speaking, it is a common phenomenon that we cannot dare to have a try for something that we have little knowledge of or we never use. ServiceNow CIS-TPRM - They are unsuspecting experts who you can count on. And you can be satisfied with our ECCouncil 212-82 learning guide. So HP HPE0-J81 exam dumps are definitely valuable acquisitions.
Updated: May 28, 2022