We are committed to using Goldmile-Infobiz Salesforce CRT-261 Preparation exam training materials, we can ensure that you pass the exam on your first attempt. If you are ready to take the exam, and then use our Goldmile-Infobiz Salesforce CRT-261 Preparation exam training materials, we guarantee that you can pass it. If you do not pass the exam, we can give you a refund of the full cost of the materials purchased, or free to send you another product of same value. You will not need to struggle with the exam. Besides, there is no difficult sophistication about the procedures, our latest CRT-261 Preparation exam torrent materials have been in preference to other practice materials and can be obtained immediately. The answer of this question is to use Goldmile-Infobiz's Salesforce CRT-261 Preparation exam training materials, and with it you can pass your exams.
Salesforce Service Cloud Consultant CRT-261 So we can predict the real test precisely.
If you make up your mind of our CRT-261 - Certification Preparation for Service Cloud Consultant Preparation exam prep, we will serve many benefits like failing the first time attached with full refund service, protecting your interests against any kinds of loss. Your CRT-261 Test Dumps Demo quiz will melt in your hands if you know the logic behind the concepts. Any legitimate CRT-261 Test Dumps Demo prep materials should enforce this style of learning - but you will be hard pressed to find more than a CRT-261 Test Dumps Demo practice test anywhere other than Goldmile-Infobiz.
If you purchasing our CRT-261 Preparation simulating questions, you will get a comfortable package services afforded by our considerate after-sales services. We respect your needs toward the useful CRT-261 Preparationpractice materials by recommending our CRT-261 Preparation guide preparations for you. And we give you kind and professional supports by 24/7, as long as you can have problems on our CRT-261 Preparation study guide, then you can contact with us.
Salesforce CRT-261 Preparation - In the end, you will become an excellent talent.
Our CRT-261 Preparation exam questions are valuable and useful and if you buy our CRT-261 Preparation study materials will provide first-rate service to you to make you satisfied. We provide not only the free download and try out of the CRT-261 Preparation practice guide but also the immediate download after your purchase successfully. To see whether our CRT-261 Preparation training dumps are worthy to buy, you can have a try on our product right now.
On the one hand, you can elevate your working skills after finishing learning our CRT-261 Preparation study materials. On the other hand, you will have the chance to pass the exam and obtain the CRT-261 Preparationcertificate, which can aid your daily work and get promotion.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
The key strong-point of our Network Appliance NS0-076 test guide is that we impart more important knowledge with fewer questions and answers, with those easily understandable Network Appliance NS0-076 study braindumps, you will find more interests in them and experience an easy learning process. Cisco 300-415 - Now, people are blundering. Many people worry about buying electronic products on Internet, like our Linux Foundation CGOA preparation quiz, we must emphasize that our Linux Foundation CGOA simulating materials are absolutely safe without viruses, if there is any doubt about this after the pre-sale, we provide remote online guidance installation of our Linux Foundation CGOA exam practice. Fortinet NSE7_OTS-7.2 - And the best advantage of the software version is that it can simulate the real exam. Because our Python Institute PCAP-31-03 exam torrent is delivered with fewer questions but answer the most important information to allow you to study comprehensively, easily and efficiently.
Updated: May 28, 2022