Our CRT-261 Questions exam prep is of reasonably great position from highly proficient helpers who have been devoted to their quality over ten years to figure your problems out. Their quality function of our CRT-261 Questions learning quiz is observably clear once you download them. Our CRT-261 Questions training materials make it easier to prepare exam with a variety of high quality functions. Come on and purchase Goldmile-Infobiz Salesforce CRT-261 Questions practice test dumps. This braindump's hit accuracy is high and it works best the other way around. We believe that you will never regret to buy and practice our CRT-261 Questions latest question.
To help you pass the CRT-261 Questions exam is our goal.
Our CRT-261 - Certification Preparation for Service Cloud Consultant Questions study tools not only provide all candidates with high pass rate study materials, but also provide them with good service. Our products are just suitable for you. Our Test CRT-261 Topics exam training dumps will help you master the real test and prepare well for your exam.
Time is the sole criterion for testing truth, similarly, passing rates are the only standard to test whether our CRT-261 Questions study materials are useful. Our pass rate of our CRT-261 Questions training prep is up to 98% to 100%, anyone who has used our CRT-261 Questions exam practice has passed the exam successfully. And we have been treated as the most popular vendor in this career and recognised as the first-class brand to the candidates all over the world.
Salesforce CRT-261 Questions - We are willing to deal with your problems.
It is the time for you to earn a well-respected Salesforce certification to gain a competitive advantage in the IT job market. As we all know, it is not an easy thing to gain the CRT-261 Questions certification. What’s about the CRT-261 Questions pdf dumps provided by Goldmile-Infobiz. Your knowledge range will be broadened and your personal skills will be enhanced by using the CRT-261 Questions free pdf torrent, then you will be brave and confident to face the CRT-261 Questions actual test.
In a word, our CRT-261 Questions training braindumps will move with the times. Please pay great attention to our CRT-261 Questions actual exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Our dumps collection will save you much time and ensure you get high mark in CompTIA XK0-006 actual test with less effort. As we know, if you can obtain the job qualification APMG-International ISO-IEC-27001-Foundation certificate, which shows you have acquired many skills. EXIN PR2F - Goldmile-Infobiz is the leading provider of its practice exams, study guides and online learning courses, which may can help you. In short, your purchasing of our HP HPE3-CL06 preparation quiz is totally safe and sound. Our updated and useful CIPS L6M3 will be the best tool for your success.
Updated: May 28, 2022