We have a dedicated all-day online service to help you solve problems. Before purchasing, you may be confused about what kind of CRT-261 Questions guide questions you need. You can consult our staff online. So we can say bluntly that our CRT-261 Questions actual exam is the best. Our effort in building the content of our CRT-261 Questionsstudy dumps lead to the development of CRT-261 Questions learning guide and strengthen their perfection. They can greatly solve your problem-solving abilities.
Salesforce Service Cloud Consultant CRT-261 And we have become a popular brand in this field.
As a market leader, our company is able to attract quality staffs on our CRT-261 - Certification Preparation for Service Cloud Consultant Questions exam materials , it actively seeks out those who are energetic, persistent, and professional to various CRT-261 - Certification Preparation for Service Cloud Consultant Questions certificate and good communicator. For many people, it’s no panic passing the CRT-261 Cert Guide exam in a short time. Luckily enough，as a professional company in the field of CRT-261 Cert Guide practice questions ,our products will revolutionize the issue.
All customers can feel comfortable when they choose to buy our CRT-261 Questions study tool. We have specialized software to prevent the leakage of your information and we will never sell your personal information because trust is the foundation of cooperation between both parties. A good reputation is the driving force for our continued development.
Salesforce CRT-261 Questions - Join us and you will be one of them.
Our CRT-261 Questions training guide always promise the best to service the clients. We are committing in this field for many years and have a good command of the requirements of various candidates. Carefully testing and producing to match the certified quality standards of CRT-261 Questions exam materials, we have made specific statistic researches on the CRT-261 Questions practice materials. And our pass rate of the CRT-261 Questions study engine is high as 98% to 100%.
To be convenient for the learners, our CRT-261 Questions certification questions provide the test practice software to help the learners check their learning results at any time. Our CRT-261 Questions study practice guide takes full account of the needs of the real exam and conveniences for the clients.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 2
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 3
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Our online staff is professionally trained and they have great knowledge on the SAP C_BW4H_2505 study guide. Fortinet NSE8_812 - Salesforce exam guide have to admit that the exam of gaining the Salesforce certification is not easy for a lot of people, especial these people who have no enough time. CMAA Construction-Manager - Besides, we have always been exacting to our service standards to make your using experience better. Although we come across some technical questions of our Huawei H19-495_V1.0 learning guide during development process, we still never give up to developing our Huawei H19-495_V1.0 practice engine to be the best in every detail. Workers and students today all strive to be qualified to keep up with dynamically changing world with Fortinet FCSS_NST_SE-7.6 exam.
Updated: May 28, 2022