Once you decide to buy, you will have many benefits like free update lasting one-year and convenient payment mode. We will inform you immediately once there are latest versions of CRT-261 Questions test question released. And if you get any questions, please get contact with us, our staff will be online 24/7 to solve your problems all the way. If you long to pass the CRT-261 Questions exam and get the certification successfully, you will not find the better choice than our CRT-261 Questions preparation questions. You can have a try to check it out! And if you buy our CRT-261 Questions exam materials, then you will find that passing the exam is just a piece of cake in front of you.
The first one is online CRT-261 Questions engine version.
CRT-261 - Certification Preparation for Service Cloud Consultant Questions exam prep look forward to meeting you. If you have doubts or other questions please contact us by emails or contact the online customer service and we will reply you and solve your problem as quickly as we can. So feel relieved when you buy our Free CRT-261 Questions And Answers guide torrent.
As you know, we are now facing very great competitive pressure. We need to have more strength to get what we want, and CRT-261 Questions exam dumps may give you these things. After you use our study materials, you can get CRT-261 Questions certification, which will better show your ability, among many competitors, you will be very prominent.
Salesforce CRT-261 Questions - I wish you good luck.
Our CRT-261 Questions exam questions have three versions: the PDF, Software and APP online. Also, there will have no extra restrictions to your learning because different versions have different merits. All in all, you will not be forced to buy all versions of our CRT-261 Questions study materials. You have the final right to select. Please consider our CRT-261 Questions learning quiz carefully and you will get a beautiful future with its help.
Salesforce CRT-261 Questions is a very important certification exam in the IT industry and passing Salesforce certification CRT-261 Questions exam is very difficult. But in order to let the job position to improve spending some money to choose a good training institution to help you pass the exam is worthful.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 2
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
More importantly, the online version of Microsoft AZ-204 study practice dump from our company can run in an off-line state, it means that if you choose the online version, you can use the Microsoft AZ-204 exam questions when you are in an off-line state. So Goldmile-Infobiz Salesforce SAP C_CPI_2506 exam certification issues is what they indispensable. Our latest ISTQB ISTQB-CTFL exam dump is comprehensive, covering all the learning content you need to pass the qualifying exams. Goldmile-Infobiz Salesforce Adobe AD0-E117 exam training materials bear with a large number of the exam questions you need, which is a good choice. When you use our APICS CSCP-KR study materials, you can find the information you need at any time.
Updated: May 28, 2022