Goldmile-Infobiz's experienced expert team has developed effective training program a for Salesforce certification CRT-261 Questions exam, which is very fit for candidates. Goldmile-Infobiz provide you the high quality product, which can let you do simulation test before the real Salesforce certification CRT-261 Questions exam. So you can take a best preparation for the exam. We offer guaranteed success with CRT-261 Questions dumps questions on the first attempt, and you will be able to pass the CRT-261 Questions exam in short time. You can always consult our CRT-261 Questions certified professional support if you are facing any problems. Goldmile-Infobiz's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam.
Salesforce Service Cloud Consultant CRT-261 It will help us to pass the exam successfully.
Salesforce Service Cloud Consultant CRT-261 Questions - Certification Preparation for Service Cloud Consultant In every area, timing counts importantly. If you are an IT staff, it will be your indispensable training materials. Do not take your future betting on tomorrow.
All customer information to purchase our CRT-261 Questions guide torrent is confidential to outsides. You needn’t worry about your privacy information leaked by our company. People who can contact with your name, e-mail, telephone number are all members of the internal corporate.
Salesforce CRT-261 Questions - Then, you need to upgrade and develop yourself.
With our software version of our CRT-261 Questions guide braindumps, you can practice and test yourself just like you are in a real exam for our CRT-261 Questions study materials have the advandage of simulating the real exam. The results of your CRT-261 Questions exam will be analyzed and a statistics will be presented to you. So you can see how you have done and know which kinds of questions of the CRT-261 Questions exam are to be learned more.
Whatever exam you choose to take, Goldmile-Infobiz training dumps will be very helpful to you. Because all questions in the actual test are included in Goldmile-Infobiz practice test dumps which provide you with the adequate explanation that let you understand these questions well.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
So it is convenient for you to have a good understanding of our product before you decide to buy our Oracle 1Z0-1085-25 training materials. Fortinet NSE5_SSE_AD-7.6 - Working in the IT industry, don't you feel pressure? Educational level is not representative of your strength. If you buy our CCE Global CPCE study guide, you will find our after sale service is so considerate for you. Amazon AWS-Certified-Developer-Associate-KR - All questions that may appear in the exam are included in our exam dumps. Microsoft MB-800 - The data showed that our high pass rate is unbelievably 98% to 100%.
Updated: May 28, 2022