Before you choose to end your practices of the CRT-261 Rate study materials, the screen will display the questions you have done, which help you check again to ensure all questions of CRT-261 Rate practice prep are well finished. The report includes your scores of the CRT-261 Rate learning guide. Also, it will display how many questions of the CRT-261 Rate exam questions you do correctly and mistakenly. If you still don't believe it, come on and experience it and then you will know what I was telling you was true. You can visit Goldmile-Infobiz to download our free demo. The software version of the CRT-261 Rate exam reference guide is very practical.
Salesforce Service Cloud Consultant CRT-261 We try our best to ensure 100% pass rate for you.
Of course, CRT-261 - Certification Preparation for Service Cloud Consultant Rate simulating exam are guaranteed to be comprehensive while also ensuring the focus. So our Goldmile-Infobiz will provide a exam simulation for you to experience the real exam model before real exam. Mock CRT-261 Test exam simulation software is full of questions, which will improve your ability to face the exam after you exercise them.
The science and technology are very developed now. If you don't improve your soft power, you are really likely to be replaced. Our CRT-261 Rate exam preparation can help you improve your uniqueness.
Salesforce CRT-261 Rate - Perhaps you still cannot make specific decisions.
All CRT-261 Rate online tests begin somewhere, and that is what the CRT-261 Rate training guide will do for you: create a foundation to build on. Study guides are essentially a detailed CRT-261 Rate training guide and are great introductions to new CRT-261 Rate training guide as you advance. The content is always relevant, and compound again to make you pass your CRT-261 Rate exams on the first attempt.
I guess you will be surprised by the number how many our customers visited our website. And our CRT-261 Rate learning materials have helped thousands of candidates successfully pass the CRT-261 Rate exam and has been praised by all users since it was appearance.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
The Salesforce introduces changes in the CompTIA XK0-006 format and topics, which are reported to our valued customers. Please believe that our company is very professional in the research field of the Amazon SOA-C02-KR training questions, which can be illustrated by the high passing rate of the examination. PECB ISO-45001-Lead-Auditor - Everyone knows that time is very important and hopes to learn efficiently, especially for those who have taken a lot of detours and wasted a lot of time. We have experienced and professional experts to create the latest Microsoft SC-100-KR exam questions and answers many times which are approach to the Microsoft SC-100-KR exam. Download the free Huawei H13-325_V1.0 demo of whatever product you want and check its quality and relevance by comparing it with other available study contents within your access.
Updated: May 28, 2022