Different person has different goals, but our Goldmile-Infobiz aims to help you successfully pass CRT-261 Sample exam. Maybe to pass CRT-261 Sample exam is the first step for you to have a better career in IT industry, but for our Goldmile-Infobiz, it is the entire meaning for us to develop CRT-261 Sample exam software. So we try our best to extend our dumps, and our Goldmile-Infobiz elite comprehensively analyze the dumps so that you are easy to use it. If a person is strong-willed, it is close at hand. I think you should be such a person. We can be along with you in the development of IT industry.
Salesforce Service Cloud Consultant CRT-261 So just come and have a try!
Full details on our CRT-261 - Certification Preparation for Service Cloud Consultant Sample test braindumps are available as follows. Do not lose hope and only focus on your goal if you are using CRT-261 Valid Test Labs dumps. It is a package of CRT-261 Valid Test Labs braindumps that is prepared by the proficient experts.
And if you buy the value pack, you have all of the three versions, the price is quite preferential and you can enjoy all of the study experiences. This means you can study CRT-261 Sample practice engine anytime and anyplace for the convenience these three versions bring. We have developed three versions of our CRT-261 Sample exam questions.
Salesforce CRT-261 Sample - However, our company has achieved the goal.
Just the same as the free demo, we have provided three kinds of versions of our CRT-261 Sample preparation exam, among which the PDF version is the most popular one. It is understandable that many people give their priority to use paper-based CRT-261 Sample materials rather than learning on computers, and it is quite clear that the PDF version is convenient for our customers to read and print the contents in our CRT-261 Sample study guide.
You can browser our official websites. We have designed a specific module to explain various common questions such as installation, passing rate and so on.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 4
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Our CompTIA 220-1102 study materials are not only as reasonable priced as other makers, but also they are distinctly superior in the many respects. The content of our Amazon DOP-C02 learning guide is definitely the most abundant. CompTIA N10-009 - The last but not least we have professional groups providing guidance in terms of download and installment remotely. Our Huawei H25-522_V1.0 study materials will really be your friend and give you the help you need most. Most of the experts have been studying in the professional field for many years and have accumulated much experience in our Microsoft AZ-204 practice questions.
Updated: May 28, 2022