If you choose the help of Goldmile-Infobiz, we will spare no effort to help you pass the exam. Moreover, we also provide you with a year of free after-sales service to update the exam practice questions and answers. Do not hesitate! If you Goldmile-Infobiz, Goldmile-Infobiz can ensure you 100% pass Salesforce certification CRT-261 Score exam. If you fail to pass the exam, Goldmile-Infobiz will full refund to you. Whole Goldmile-Infobiz's pertinence exercises about Salesforce certification CRT-261 Score exam is very popular.
Salesforce Service Cloud Consultant CRT-261 How to get to heaven? Shortcart is only one.
Salesforce Service Cloud Consultant CRT-261 Score - Certification Preparation for Service Cloud Consultant I can say without hesitation that this is definitely a targeted training material. Are you doing like this?However the above method is the worst time-waster and you cannot get the desired effect. Busying at work, you might have not too much time on preparing for New Examcollection CRT-261 certification test.
Someone asked, where is success? Then I tell you, success is in Goldmile-Infobiz. Select Goldmile-Infobiz is to choose success. Goldmile-Infobiz's Salesforce CRT-261 Score exam training materials can help all candidates to pass the IT certification exam.
Salesforce CRT-261 Score - Goldmile-Infobiz is worthy your trust.
To help you get the Salesforce exam certification, we provide you with the best valid CRT-261 Score pdf prep material. The customizable and intelligence CRT-261 Score test engine will bring you to a high efficiency study way. The CRT-261 Score test engine contains self-assessment features like marks, progress charts, etc. Besides, the Easy-to-use CRT-261 Score layout will facilitate your preparation for CRT-261 Score real test. You can pass your CRT-261 Score certification without too much pressure.
CRT-261 Score exam seems just a small exam, but to get the CRT-261 Score certification exam is to be reckoned in your career. Such an international certification is recognition of your IT skills.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
You will never regret choosing our Huawei H25-621_1.0 test answers as your practice materials because we will show you the most authoritative study guide. We provide the Salesforce Sales-Admn-202 test engine with self-assessment features for enhanced progress. This Salesforce braindump study package contains SAP C_ARCON_2508 latest questions and answers from the real SAP C_ARCON_2508 exam. If you fail exam with our exam questions, you just need to send your Fortinet FCSS_SDW_AR-7.4 failure score scanned to our email address, we will full refund to you soon without any other doubt. At the same time, IIA IIA-CIA-Part3 preparation baindumps can keep pace with the digitized world by providing timely application.
Updated: May 28, 2022