You will find it is easy to pass the CRT-261 Source certification exam. What’s more, contrary to most of the exam preparation materials available online, the CRT-261 Source certification materials of CRT-261 Source can be obtained at a reasonable price, and its quality and advantages exceed all similar products of our competitors. All our customers have successfully passed the exam. Our CRT-261 Source test engine allows you to study anytime and anywhere. In addition, you can set the time for each test practice of CRT-261 Source simulate test. If you have any questions about the CRT-261 Source study materials, do not hesitate and ask us in your anytime, we are glad to answer your questions and help you use our CRT-261 Source study materials well.
Salesforce Service Cloud Consultant CRT-261 Let us help you pass the exam.
Salesforce Service Cloud Consultant CRT-261 Source - Certification Preparation for Service Cloud Consultant It is your right time to make your mark. You will have thorough training and exercises from our huge question dumps, and master every question from the detailed answer analysis. The exam software with such guarantees will clear your worries about New CRT-261 Exam Discount exam.
To prevent you from promiscuous state, we arranged our CRT-261 Source learning materials with clear parts of knowledge. Besides, without prolonged reparation you can pass the CRT-261 Source exam within a week long. Everyone's life course is irrevocable, so missing the opportunity of this time will be a pity.
Salesforce CRT-261 Source - They are quite convenient.
Our CRT-261 Source study materials can help you achieve your original goal and help your work career to be smoother and your family life quality to be better and better. There is no exaggeration to say that you will be confident to take part in you exam with only studying our CRT-261 Source practice dumps for 20 to 30 hours. And thousands of candidates have achieved their dreams and ambitions with the help of our outstanding CRT-261 Source training materials.
Our CRT-261 Source exam question can help you learn effectively and ultimately obtain the authority certification of Salesforce, which will fully prove your ability and let you stand out in the labor market. We have the confidence and ability to make you finally have rich rewards.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
The excellent quality of our Microsoft PL-400 exam dumps content, their relevance with the actual Microsoft PL-400 exam needs and their interactive and simple format will prove them superior and quite pertinent to your needs and requirements. In this case, we need a professional Cisco 100-160 certification, which will help us stand out of the crowd and knock out the door of great company. After getting our Google Generative-AI-Leader exam prep, you will not live under great stress during the Google Generative-AI-Leader exam period. What is more, our Huawei H19-427_V1.0-ENU practice engine persists in creating a modern service oriented system and strive for providing more preferential activities for your convenience. We aim to provide the best service on Adobe AD0-E137 exam questions for our customers, and we demand of ourselves and our after sale service staffs to the highest ethical standard, though our Adobe AD0-E137 study guide and compiling processes have been of the highest quality.
Updated: May 28, 2022