We can send you a link within 5 to 10 minutes after your payment. You can click on the link immediately to download our CRT-261 Test real exam, never delaying your valuable learning time. If you want time - saving and efficient learning, our CRT-261 Test exam questions are definitely your best choice. If you want you spend least time getting the best result, our exam materials must be your best choice. Our CRT-261 Test exam materials are best suited to busy specialized who can learn in their seemly timings. Among the three versions, the PDF version of CRT-261 Test training guide is specially provided for these candidates, because it supports download and printing.For those who are willing to learn on the phone, as long as you have a browser installed on your phone, you can use the App version of our CRT-261 Test exam questions.
Salesforce Service Cloud Consultant CRT-261 The results are accurate.
Salesforce Service Cloud Consultant CRT-261 Test - Certification Preparation for Service Cloud Consultant There almost have no troubles to your normal life. The price is set reasonably. Up to now, we have successfully issued three packages for you to choose.
In Goldmile-Infobiz you can find exam tips and materials about Salesforce certification CRT-261 Test exam. You can also free download part of examination questions and answers about Salesforce CRT-261 Test in Goldmile-Infobiz. Goldmile-Infobiz will timely provide you free updates about Salesforce CRT-261 Test exam materials.
Salesforce CRT-261 Test - Do not hesitate!
If you Goldmile-Infobiz, Goldmile-Infobiz can ensure you 100% pass Salesforce certification CRT-261 Test exam. If you fail to pass the exam, Goldmile-Infobiz will full refund to you.
Although Salesforce certification CRT-261 Test exam is difficult, through doing Goldmile-Infobiz's exercises you will be very confident for the exam. Be assured to choose Goldmile-Infobiz efficient exercises right now, and you will do a full preparation for Salesforce certification CRT-261 Test exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
A lot of people want to pass Salesforce certification Salesforce Agentforce-Specialist exam to let their job and life improve, but people participated in the Salesforce certification Salesforce Agentforce-Specialist exam all knew that Salesforce certification Salesforce Agentforce-Specialist exam is not very simple. You can free download part of practice questions and answers about Salesforce certification Snowflake COF-C02 exam as a try to test the reliability of Goldmile-Infobiz's products. If you choose Goldmile-Infobiz to provide you with the pertinence training, you can easily pass the Salesforce certification SAP C-BCBTM-2502 exam. All of these will help you to acquire a better knowledge, we are confident that you will through Goldmile-Infobiz the Salesforce Microsoft AI-102 certification exam. Cisco 300-620 - Please add Goldmile-Infobiz to you shopping car quickly.
Updated: May 28, 2022