Our CRT-261 Training training dumps are deemed as a highly genius invention so all exam candidates who choose our CRT-261 Training exam questions have analogous feeling that high quality our practice materials is different from other practice materials in the market. So our CRT-261 Training study braindumps are a valuable invest which cost only tens of dollars but will bring you permanent reward. So many our customers have benefited form our CRT-261 Training preparation quiz, so will you! When you are sure that you really need to obtain an internationally certified CRT-261 Training certificate, please select our CRT-261 Training exam questions. You must also realize that you really need to improve your strength. Our CRT-261 Training learning quiz is a salutary guidance helping you achieve success.
Salesforce Service Cloud Consultant CRT-261 Boring life will wear down your passion for life.
The CRT-261 - Certification Preparation for Service Cloud Consultant Training exam questions have simplified the sophisticated notions. They never give up learning new things. Every time they try our new version of the CRT-261 Valid Exam Camp Pdf real exam, they will write down their feelings and guidance.
As far as we are concerned, the key to quick upward mobility lies in adapting your excellent personality to the style of the organization you are working in. Our CRT-261 Training exam materials embrace much knowledge and provide relevant CRT-261 Training exam bank available for your reference, which matches your learning habits and produces a rich harvest of the CRT-261 Training exam knowledge. As long as you buy our CRT-261 Training study guide, you will be benefited from it!
Salesforce CRT-261 Training - 100% satisfaction guarantee!
We can say that how many the CRT-261 Training certifications you get and obtain qualification certificates, to some extent determines your future employment and development, as a result, the CRT-261 Training exam guide is committed to helping you become a competitive workforce, let you have no trouble back at home. Actually, just think of our CRT-261 Training test prep as the best way to pass the exam is myopic. They can not only achieve this, but ingeniously help you remember more content at the same time.
What do you think of Salesforce CRT-261 Training certification exam? As one of the most popular Salesforce certification exams, CRT-261 Training test is also very important. When you are looking for reference materials in order to better prepare for the exam, you will find it is very hard to get the excellent exam dumps.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Even if you have a week foundation, I believe that you will get the certification by using our ServiceNow CIS-HAM study materials. We guarantee to give you a full refund of the cost you purchased our dump if you fail Pennsylvania Real Estate Commission RePA_Sales_S exam for the first time after you purchased and used our exam dumps. Our ECCouncil 212-82 practice exam will be your best assistant to get the ECCouncil 212-82 certification. In order to provide the most authoritative and effective PECB NIS-2-Directive-Lead-Implementer exam software, the IT elite of our Goldmile-Infobiz study PECB NIS-2-Directive-Lead-Implementer exam questions carefully and collect the most reasonable answer analysis. In the meantime, all your legal rights will be guaranteed after buying our IIA IIA-CIA-Part2-KR study materials.
Updated: May 28, 2022