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500-052 PDF DEMO:
QUESTION NO: 1 The Cisco Unified Real-Time Monitoring Tool enables you to perform which three actions? (Choose three.) A. Plot and view performance data. B. Monitor the replication status of historical data store. C. Monitor the Cisco Unified CCX CTI port status and take corrective action. D. Download log files from Cisco Unified CCX nodes. E. Check the number of active calls in the Cisco Unified CCX system. F. Monitor the WAN link status. Answer: A, C, D
QUESTION NO: 2 Which two resource selection criteria are available for a chat Contact Service Queue? (Choose A. Longest available B. Least skilled C. Most handled contacts D. Most skilled Answer: A, D
QUESTION NO: 3 An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record Which product provides these capabilities at the lowest cost? A. Cisco Unified IP IVR B. Cisco Unified CCX Standard C. Cisco Unified CCX Enterprise D. Cisco Unified CCX Premium E. Cisco Unified CCX Enhanced Answer: E
QUESTION NO: 4 Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two. ) A. Cache Document B. Trigger Application C. On Exception Goto D. Call Subflow E. Connect Answer: BD
QUESTION NO: 5 Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use? A. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout. B. The layout is associated to the team under Team Resources. C. The layout is associated to the CSQ definition. D. The layout is associated to the desktop layout under Team Resources. Answer: A
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Updated: May 26, 2022
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500-052 PDF DEMO:
QUESTION NO: 1 The Cisco Unified Real-Time Monitoring Tool enables you to perform which three actions? (Choose three.) A. Plot and view performance data. B. Monitor the replication status of historical data store. C. Monitor the Cisco Unified CCX CTI port status and take corrective action. D. Download log files from Cisco Unified CCX nodes. E. Check the number of active calls in the Cisco Unified CCX system. F. Monitor the WAN link status. Answer: A, C, D
QUESTION NO: 2 Which two resource selection criteria are available for a chat Contact Service Queue? (Choose A. Longest available B. Least skilled C. Most handled contacts D. Most skilled Answer: A, D
QUESTION NO: 3 An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record Which product provides these capabilities at the lowest cost? A. Cisco Unified IP IVR B. Cisco Unified CCX Standard C. Cisco Unified CCX Enterprise D. Cisco Unified CCX Premium E. Cisco Unified CCX Enhanced Answer: E
QUESTION NO: 4 Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two. ) A. Cache Document B. Trigger Application C. On Exception Goto D. Call Subflow E. Connect Answer: BD
QUESTION NO: 5 Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use? A. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout. B. The layout is associated to the team under Team Resources. C. The layout is associated to the CSQ definition. D. The layout is associated to the desktop layout under Team Resources. Answer: A
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500-052 Test Sample & Cisco Study 500-052 Demo - Deploying Cisco Unified Contact Center Express - Goldmile-Infobiz
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500-052 PDF DEMO:
QUESTION NO: 1 The Cisco Unified Real-Time Monitoring Tool enables you to perform which three actions? (Choose three.) A. Plot and view performance data. B. Monitor the replication status of historical data store. C. Monitor the Cisco Unified CCX CTI port status and take corrective action. D. Download log files from Cisco Unified CCX nodes. E. Check the number of active calls in the Cisco Unified CCX system. F. Monitor the WAN link status. Answer: A, C, D
QUESTION NO: 2 Which two resource selection criteria are available for a chat Contact Service Queue? (Choose A. Longest available B. Least skilled C. Most handled contacts D. Most skilled Answer: A, D
QUESTION NO: 3 An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record Which product provides these capabilities at the lowest cost? A. Cisco Unified IP IVR B. Cisco Unified CCX Standard C. Cisco Unified CCX Enterprise D. Cisco Unified CCX Premium E. Cisco Unified CCX Enhanced Answer: E
QUESTION NO: 4 Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two. ) A. Cache Document B. Trigger Application C. On Exception Goto D. Call Subflow E. Connect Answer: BD
QUESTION NO: 5 Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use? A. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout. B. The layout is associated to the team under Team Resources. C. The layout is associated to the CSQ definition. D. The layout is associated to the desktop layout under Team Resources. Answer: A
If you are unfamiliar with our Salesforce Marketing-Cloud-Administrator study materials, please download the free demos for your reference, and to some unlearned exam candidates, you can master necessities by our Salesforce Marketing-Cloud-Administrator training guide quickly. ACAMS CGSS - With the rapid development of the world economy and frequent contacts between different countries, the talent competition is increasing day by day, and the employment pressure is also increasing day by day. Not only we provide the most effective Microsoft AZ-204-KR study guide, but also we offer 24 hours online service to give our worthy customers Microsoft AZ-204-KR guides and suggestions. The sooner we can reply, the better for you to solve your doubts about Cisco 300-835 training materials. There are so many advantages of our Peoplecert DevOps-SRE actual exam, and you are welcome to have a try!