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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
We see to it that our assessment is always at par with what is likely to be asked in the actual ServiceNow Fortinet FCP_FGT_AD-7.6 examination. ISACA CISA-CN - If these training products do not help you pass the exam, we guarantee to refund the full purchase cost. Cisco 350-901 - We take the rights of the consumer into consideration. Amazon CLF-C02 - So you have no reason not to choose it. SAP C-BCBTM-2502 - Our company according to the situation reform on conception, question types, designers training and so on.
Updated: May 26, 2022