CRT-261 Collection Materials exam simulation software developed by us are filled with the latest and comprehensive questions. If you buy our product, we will offer one year free update of the questions for you. With our software, passing CRT-261 Collection Materials exam will no longer be the problem. Our study materials are choosing the key from past materials to finish our CRT-261 Collection Materials torrent prep. It only takes you 20 hours to 30 hours to do the practice. But our IT elite of Goldmile-Infobiz and our customers who are satisfied with our CRT-261 Collection Materials exam software give us the confidence to make such promise.
Salesforce Service Cloud Consultant CRT-261 Our products are just suitable for you.
Our pass rate of our CRT-261 - Certification Preparation for Service Cloud Consultant Collection Materials training prep is up to 98% to 100%, anyone who has used our CRT-261 - Certification Preparation for Service Cloud Consultant Collection Materials exam practice has passed the exam successfully. You will get your Latest CRT-261 Dumps Questions certification with little time and energy by the help of out dumps. Goldmile-Infobiz is constantly updated in accordance with the changing requirements of the Salesforce certification.
To help our customer know our CRT-261 Collection Materials exam questions better, we have carried out many regulations which concern service most. You can ask what you want to know about our CRT-261 Collection Materials study guide. Once you submit your questions, we will soon give you detailed explanations.
Salesforce CRT-261 Collection Materials - Each user's situation is different.
The disparity between our CRT-261 Collection Materials practice materials and others are distinct. We strive for perfection all these years and get satisfactory results with concerted cooperation between experts, and all questions points in our CRT-261 Collection Materials real exam are devised and written base on the real exam. Do not let other CRT-261 Collection Materials study dumps mess up your performance or aggravate learning difficulties. The efficiency and accuracy of our CRT-261 Collection Materials learning guide will not let you down.
You must recognize the seriousness of leaking privacy. For security, you really need to choose an authoritative product like our CRT-261 Collection Materials learning braindumps.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Goldmile-Infobiz ITIL ITIL-4-Foundation exam preparation begins and ends with your accomplishing this credential goal. Nowadays, having knowledge of the Workday Workday-Pro-Talent-and-Performance study braindumps become widespread, if you grasp solid technological knowledge, you are sure to get a well-paid job and be promoted in a short time. The Snowflake COF-C02 preparation products available here are provided in line with latest changes and updates in Snowflake COF-C02 syllabus. We are proud that we have engaged in this career for over ten yeas and helped tens of thousands of the candidates achieve their ACAMS CAMS7 certifications, and our ACAMS CAMS7 exam questions are becoming increasingly obvious degree of helping the exam candidates with passing rate up to 98 to 100 percent. Our professional experts not only have simplified the content and grasp the key points for our customers, but also recompiled the ServiceNow CIS-SM preparation materials into simple language so that all of our customers can understand easily no matter which countries they are from.
Updated: May 28, 2022