Through the trial you will have different learning experience, you will find that what we say is not a lie, and you will immediately fall in love with our products. As a key to the success of your life, the benefits that CRT-261 Cram Review exam guide can bring you are not measured by money. CRT-261 Cram Review exam guide can not only help you pass the exam, but also help you master a new set of learning methods and teach you how to study efficiently, CRT-261 Cram Review exam material will lead you to success. There have been 99 percent people used our CRT-261 Cram Review exam prep that have passed their exam and get the certification, more importantly, there are signs that this number is increasing slightly. It means that our CRT-261 Cram Review test questions are very useful for all people to achieve their dreams, and the high quality of our CRT-261 Cram Review exam prep is one insurmountable problem. Just have a try and you will love them!
Salesforce Service Cloud Consultant CRT-261 Remember, the fate is in your own hands.
Salesforce Service Cloud Consultant CRT-261 Cram Review - Certification Preparation for Service Cloud Consultant People always complain that they do nothing perfectly. You get what you want is one of the manifestations of success. Goldmile-Infobiz of Salesforce CRT-261 Latest Study Guide Book exam materials is the source of your success.
And our pass rate of our CRT-261 Cram Review exam braindumps is high as 98% to 100%. Our CRT-261 Cram Review study materials are written by experienced experts in the industry, so we can guarantee its quality and efficiency. The content of our CRT-261 Cram Review learning guide is consistent with the proposition law all the time.
Salesforce CRT-261 Cram Review - Learning is the best way to make money.
Everyone wants to succeed. As a worker in IT industry, you know how important the CRT-261 Cram Review exam certification is for your career success. There are more and more people to participate in CRT-261 Cram Review certification exam, and how to win in the increasingly competitive situation? To chose the right hand is the key. Our Goldmile-Infobiz team has studies the CRT-261 Cram Review certification exam for years so that we have in-depth knowledge of the test. We believe that you must be succeed in the exam with the help of CRT-261 Cram Review test software provided by our Goldmile-Infobiz.
Not having done any efforts of preparation is not easy to pass, after all, Salesforce certification CRT-261 Cram Review exam requires excellent expertise. Our Goldmile-Infobiz is a website that can provide you with a shortcut to pass Salesforce certification CRT-261 Cram Review exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
As a prestigious platform offering practice material for all the IT candidates, Goldmile-Infobiz experts try their best to research the best valid and useful Salesforce ISTQB ISTQB-CTFL-KR exam dumps to ensure you 100% pass. Naturally, Salesforce certification Salesforce MC-101 exam has become a very popular exam in the IT area. The ACAMS CAMS-KR vce torrent will be the best and valuable study tool for your preparation. Fortinet NSE5_SSE_AD-7.6 - Goldmile-Infobiz is website that can take you access to the road of success. you can download any time if you are interested in our ACFE CFE-Financial-Transactions-and-Fraud-Schemes dumps torrent.
Updated: May 28, 2022