Maybe this is the first time you choose our CRT-261 Dumps Free practice materials, so it is understandable you may wander more useful information of our CRT-261 Dumps Free exam dumps. Those free demos give you simple demonstration of our CRT-261 Dumps Free study guide. It is unquestionable necessary for you to have an initial look of them before buying any. Promotion, salary raise and improving your job skills, IT certification exam is your best choice. I believe that you must think so. The passing rate and the hit rate are also very high, there are thousands of candidates choose to trust our CRT-261 Dumps Free guide torrent and they have passed the exam.
Salesforce Service Cloud Consultant CRT-261 Actually, you must not impoverish your ambition.
The exam software with such guarantees will clear your worries about CRT-261 - Certification Preparation for Service Cloud Consultant Dumps Free exam. Besides, without prolonged reparation you can pass the Latest CRT-261 Study Questions Ppt exam within a week long. Everyone's life course is irrevocable, so missing the opportunity of this time will be a pity.
We are not satisfied with that we have helped more candidates pass CRT-261 Dumps Free exam, because we know that the IT industry competition is intense, we must constantly improve our dumps so that we cannot be eliminated. So our technical teams continue to renew the CRT-261 Dumps Free study materials in time, in order to let the examinee using our products to keep up with the CRT-261 Dumps Free exam reform tightly.
Salesforce CRT-261 Dumps Free - In fact here you should have credit card.
Only 20-30 hours on our CRT-261 Dumps Free learning guide are needed for the client to prepare for the test and it saves our client’s time and energy. Most people may wish to use the shortest time to prepare for the test and then pass the test with our CRT-261 Dumps Free study materials successfully because they have to spend their most time and energy on their jobs, learning, family lives and other important things. Our CRT-261 Dumps Free study materials can satisfy their wishes and they only spare little time to prepare for exam.
Our goal is ensure you get high passing score in the CRT-261 Dumps Free practice exam with less effort and less time. The accuracy of our questions and answers will the guarantee of passing actual test.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
We can make sure that our Salesforce Platform-App-Builder study materials have the ability to help you solve your problem, and you will not be troubled by these questions above. It is not easy to get the EMC D-PWF-DS-01 certification, while certified with which can greatly impact the future of the candidates. HP HPE0-J83 - You must pay more attention to the study materials. Nutanix NCM-MCI - We provide services 24/7 with patient and enthusiastic staff. That helping you pass the GIAC GREM exam successfully has been given priority to our agenda.
Updated: May 28, 2022