Our CRT-261 Dumps Questions study materials do not have the trouble that users can't read or learn because we try our best to present those complex and difficult test sites in a simple way. As long as you learn according to the plan of our CRT-261 Dumps Questions training materials, normal learning can make you grasp the knowledge points better. Whether you are an experienced top student or a student with poor grades, our CRT-261 Dumps Questions learning guide can help you get started quickly. More than 99% students who use our CRT-261 Dumps Questions exam material passed the exam and successfully obtained the relating certificate. This undoubtedly means that if you purchased CRT-261 Dumps Questions exam guide and followed the information we provided you, you will have a 99% chance of successfully passing the exam. We have a special technical customer service staff to solve all kinds of consumers’ problems on our CRT-261 Dumps Questions exam questions.
Salesforce Service Cloud Consultant CRT-261 It can maximize the efficiency of your work.
If you want to pass the CRT-261 - Certification Preparation for Service Cloud Consultant Dumps Questions exam and get the related certification in the shortest time, choosing the CRT-261 - Certification Preparation for Service Cloud Consultant Dumps Questions study materials from our company will be in the best interests of all people. With Goldmile-Infobiz's Salesforce CRT-261 Reliable Exam Lab Questions exam training materials you can pass the Salesforce CRT-261 Reliable Exam Lab Questions exam easily. The training tools which designed by our website can help you pass the exam the first time.
So just open our websites in your computer. You will have easy access to all kinds of free trials of the CRT-261 Dumps Questions practice materials. You can apply for many types of CRT-261 Dumps Questions exam simulation at the same time.
Salesforce CRT-261 Dumps Questions - It is the leader in all training materials.
Our loyal customers give our CRT-261 Dumps Questions exam materials strong support. So we are deeply moved by their persistence and trust. Your support and praises of our CRT-261 Dumps Questions study guide are our great motivation to move forward. You can find their real comments in the comments sections. There must be good suggestions for you on the CRT-261 Dumps Questions learning quiz as well. And we will try our best to satisfy our customers with better quatily and services.
Dreams and hopes are important, but more important is to go to practice and prove. The Goldmile-Infobiz Salesforce CRT-261 Dumps Questions exam training materials will be successful, select it, you have no reason unsuccessful !
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Databricks Associate-Developer-Apache-Spark-3.5 - Many people always are stopped by the difficult questions. Besides Salesforce VMware 250-614 exam is popular, Cisco, IBM, HP and so on are also accepted by many people. The the probability of passing Salesforce certification Cisco 300-410 exam is very small, but the reliability of Goldmile-Infobiz can guarantee you to pass the examination of this probability. Scaled Agile SAFe-Agilist - The dumps are provided by Goldmile-Infobiz. Goldmile-Infobiz will provide good training tools for your Salesforce certification Microsoft AB-730 exam and help you pass Salesforce certification Microsoft AB-730 exam.
Updated: May 28, 2022