Our questions and answers include all the questions which may appear in the exam and all the approaches to answer the questions. So we provide the strong backing to help clients to help them pass the test. Our product’s passing rate is 99% which means that you almost can pass the test with no doubts. During the clients use our products they can contact our online customer service staff to consult the problems about our products. After the clients use our CRT-261 Exam Course prep guide dump if they can’t pass the test smoothly they can contact us to require us to refund them in full and if only they provide the failure proof we will refund them at once. You can use the version you like and which suits you most to learn our Certification Preparation for Service Cloud Consultant test practice dump.
Salesforce Service Cloud Consultant CRT-261 The rate of return will be very obvious for you.
Salesforce Service Cloud Consultant CRT-261 Exam Course - Certification Preparation for Service Cloud Consultant Believe that such a high hit rate can better help users in the review process to build confidence, and finally help users through the qualification examination to obtain a certificate. Next, through my introduction, I hope you can have a deeper understanding of our CRT-261 New Study Guide Free learning quiz. We really hope that our CRT-261 New Study Guide Free practice engine will give you some help.
Although involved three versions of the teaching content is the same, but for all types of users can realize their own needs, whether it is which version of CRT-261 Exam Course learning materials, believe that can give the user a better learning experience. Below, I would like to introduce you to the main advantages of our research materials, and I'm sure you won't want to miss it. If you want to progress and achieve their ideal life, if you are not satisfied with life now, if you still use the traditional methods by exam, so would you please choose the CRT-261 Exam Course test materials, it will surely make you shine at the moment.
Salesforce CRT-261 Exam Course - You can really try it we will never let you down!
If you want to make one thing perfect and professional, then the first step is that you have to find the people who are good at them. In this CRT-261 Exam Course exam braindumps field, our experts are the core value and truly helpful with the greatest skills. So our CRT-261 Exam Course practice materials are perfect paragon in this industry full of elucidating content for exam candidates of various degrees to use for reference. Just come to buy our CRT-261 Exam Course study guide!
Our highly efficient operating system for learning materials has won the praise of many customers. If you are determined to purchase our CRT-261 Exam Course study tool, we can assure you that you can receive an email from our efficient system within 5 to 10 minutes after your payment, which means that you do not need to wait a long time to experience our learning materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
Helping our candidates to pass the IBM C1000-204 exam and achieve their dream has always been our common ideal. Microsoft PL-400-KR - Only firm people will reach the other side. App online version of SAP C_BCBAI_2509 practice engine -Be suitable to all kinds of equipment or digital devices. Our experts made significant contribution to their excellence of the ISACA CISA-CN study materials. So our Huawei H19-338-ENU study materials are elemental materials you cannot miss.
Updated: May 28, 2022