These advantages help you get a thorough look in details. First of all, the price of our CRT-261 Exam Discount exam braindumps is reasonable and affordable, no matter the office staffs or the students can afford to buy them. Secondly, the quality of our CRT-261 Exam Discount study guide is high. The our Goldmile-Infobiz Salesforce CRT-261 Exam Discount exam training materials, the verified exam, these questions and answers reflect the professional and practical experience of Goldmile-Infobiz. We all know that the major problem in the IT industry is a lack of quality and practicality. There are free demos giving you basic framework of CRT-261 Exam Discount training materials.
Salesforce Service Cloud Consultant CRT-261 At first, it can be only used on PC.
Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Exam Discount exam certification can help you to develop your career. Our New CRT-261 Visual Cert Exam free dumps demo will provide you some basic information for the accuracy of our exam materials. All questions and answers in our New CRT-261 Visual Cert Exam real dumps are tested by our certified trainers with rich experience and one or two days is enough for you practicing valid New CRT-261 Visual Cert Exam exam pdf.
Goldmile-Infobiz Salesforce CRT-261 Exam Discount exam training materials have the best price value. Compared to many others training materials, Goldmile-Infobiz's Salesforce CRT-261 Exam Discount exam training materials are the best. If you need IT exam training materials, if you do not choose Goldmile-Infobiz's Salesforce CRT-261 Exam Discount exam training materials, you will regret forever.
Salesforce CRT-261 Exam Discount - We also provide the free demo for your reference.
We know how expensive it is to take CRT-261 Exam Discount exam. It costs both time and money. However, with the most reliable exam dumps material from Goldmile-Infobiz, we guarantee that you will pass the CRT-261 Exam Discount exam on your first try! You’ve heard it right. We are so confident about our CRT-261 Exam Discount exam dumps for Salesforce CRT-261 Exam Discount exam that we are offering a money back guarantee, if you fail. Yes you read it right, if our CRT-261 Exam Discount exam braindumps didn’t help you pass, we will issue a refund - no other questions asked.
When you complete your payment, you will receive an email attached with CRT-261 Exam Discount practice pdf, then you can instantly download it and install on your phone or computer for study. The high efficiency preparation by CRT-261 Exam Discount exam dumps can ensure you 100% pass with ease.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
Oracle N16302GC10 - You can totally rely on us! The NCC EFM practice exam we offered is designed with the real questions that will help you in enhancing your knowledge about the NCC EFM certification exam. The latest Amazon AIF-C01 quiz torrent can directly lead you to the success of your career. CheckPoint 156-315.82 - Some countries may require buyers to pay extra information tax. The PDF version of our VMware 250-613 test braindumps provide demo for customers; you will have the right to download the demo for free if you choose to use the PDF version.
Updated: May 28, 2022