Generally speaking, 98 % - 99 % of the users can successfully pass the CRT-261 Exam Pattern exam, obtaining the corresponding certificate. In addition, the content of our CRT-261 Exam Pattern exam materials is easy to learn and suitable for the public. No matter what your previous learning level is, there will be no problem of understanding. It will bring a lot of benefits for you beyond your imagination if you buy our CRT-261 Exam Pattern study materials. Since our CRT-261 Exam Pattern study guide have veried versions which contain the PDF, Softwate and APP online, you can study whenever you are or even offline state according to their different merits. If you want to constantly improve yourself and realize your value, if you are not satisfied with your current state of work, if you still spend a lot of time studying and waiting for CRT-261 Exam Pattern qualification examination, then you need our CRT-261 Exam Pattern material, which can help solve all of the above problems.
Salesforce Service Cloud Consultant CRT-261 So it will never appear flash back.
Salesforce Service Cloud Consultant CRT-261 Exam Pattern - Certification Preparation for Service Cloud Consultant Salesforce certification has been well recognized by international community. No one is willing to buy a defective product. And our Braindumps CRT-261 Pdf practice braindumps are easy to understand for all the candidates.
We assure Goldmile-Infobiz provide you with the latest and the best questions and answers which will let you pass the exam at the first attempt. In order to provide you with the best IT certification exam dumps forever, Goldmile-Infobiz constantly improve the quality of exam dumps and update the dumps on the basis of the latest test syllabus at any time. Goldmile-Infobiz is your best choice on the market today and is recognized by all candidates for a long time.
Salesforce CRT-261 Exam Pattern - Never feel sorry to invest yourself.
Where there is a will, there is a way. As long as you never give up yourself, you are bound to become successful. We hope that our CRT-261 Exam Pattern exam materials can light your life. People always make excuses for their laziness. It is time to refresh again. You will witness your positive changes after completing learning our CRT-261 Exam Pattern study guide. Not only that you can learn more useful and latest professional knowledge, but also you can get the CRT-261 Exam Pattern certification to have a better career.
With the help of our hardworking experts, our CRT-261 Exam Pattern exam braindumps have been on the front-front of this industry and help exam candidates around the world win in valuable time. With years of experience dealing with exam, they have thorough grasp of knowledge which appears clearly in our CRT-261 Exam Pattern actual exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
Microsoft AZ-140 - It is a bad habit. There is a large range of Microsoft AZ-104-KR certifications that can help you improve your professional worth and make your dreams come true. Passing Salesforce certification Microsoft SC-300 exam is not simple. Microsoft AZ-800 - The certificate is of significance in our daily life. EMC D-SF-A-01 - Once you decide to select Goldmile-Infobiz, Goldmile-Infobiz will make every effort to help you pass the exam.
Updated: May 28, 2022