As most of our exam questions are updated monthly, you will get the best resources with market-fresh quality and reliability assurance. Goldmile-Infobiz is the leader in the latest Salesforce CRT-261 Exam Pdf exam certification and exam preparation provider. Our resources are constantly being revised and updated, with a close correlation. Because our experts have extracted the frequent annual test centers are summarized to provide users with reference. Only excellent learning materials such as our CRT-261 Exam Pdf practice materials can meet the needs of the majority of candidates, and now you should make the most decision is to choose our products. As the most professional supplier on the site of IT certification test currently , we provide a comprehensive after-sales service.
Salesforce Service Cloud Consultant CRT-261 Actions speak louder than words.
If you want to through Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Exam Pdf certification exam, add the Goldmile-Infobiz Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Exam Pdf exam training to Shopping Cart quickly! If you are still hesitate to choose our Goldmile-Infobiz, you can try to free download part of Salesforce CRT-261 Valid Exam Topics exam certification exam questions and answers provided in our Goldmile-Infobiz. So that you can know the high reliability of our Goldmile-Infobiz.
One is PDF, and other is software, it is easy to download. The IT professionals and industrious experts in Goldmile-Infobiz make full use of their knowledge and experience to provide the best products for the candidates. We can help you to achieve your goals.
Salesforce CRT-261 Exam Pdf - Of course, their income must be very high.
Are you still searching proper CRT-261 Exam Pdf exam study materials, or are you annoying of collecting these study materials? As the professional IT exam dumps provider, Goldmile-Infobiz has offered the complete CRT-261 Exam Pdf exam materials for you. So you can save your time to have a full preparation of CRT-261 Exam Pdf exam.
We may have the best products of the highest quality, but if we shows it with a shoddy manner, it naturally will be as shoddy product. However, if we show it with both creative and professional manner, then we will get the best result.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
We will not only spare no efforts to design HP HPE0-J83 exam materials, but also try our best to be better in all after-sale service. Goldmile-Infobiz's Salesforce Microsoft MS-700 exam training materials is your magic weapon to success. In order to let you be rest assured to purchase our products, we offer a variety of versions of the samples of Microsoft AB-730 study materials for your trial. Salesforce CRT-450 - You can also request we provide you with the latest dumps at any time. If you prepare based on our Microsoft MS-900-KR exam simulations files, you will feel easy to clear exam once certainly.
Updated: May 28, 2022