To keep with the fast-pace social life, we make commitment to all of our customers that we provide the fastest delivery services on our CRT-261 Exam Preparation study guide for your time consideration. As most of the people tend to use express delivery to save time, our CRT-261 Exam Preparation preparation exam will be sent out within 5-10 minutes after purchasing. As long as you pay at our platform, we will deliver the relevant CRT-261 Exam Preparation exam materials to your mailbox within the given time. After years of operation, our platform has accumulated a wide network of relationships, so that we were able to learn about the changes in the exam at the first time. This is a benefit that students who have not purchased CRT-261 Exam Preparation exam guide can't get. Our passing rate is 98%-100% and our CRT-261 Exam Preparation test prep can guarantee that you can pass the exam easily and successfully.
The CRT-261 Exam Preparation training materials are so very helpful.
If you want to enjoy the real exam environment, the software version will help you solve your problem, because the software version of our CRT-261 - Certification Preparation for Service Cloud Consultant Exam Preparation test torrent can simulate the real exam environment. Our Salesforce practice test software will give you a real exam environment with multiple learning tools that allow you to do a selective study and will help you to get the job that you are looking for. There are three effect versions of the date available for candidates who want to pass the CRT-261 Latest Exam Cram Sheet exam.
You can contact with our service, and they will give you the most professional guide. Our CRT-261 Exam Preparation study materials are the accumulation of professional knowledge worthy practicing and remembering. There are so many specialists who join together and contribute to the success of our CRT-261 Exam Preparation guide quiz just for your needs.
Salesforce CRT-261 Exam Preparation - So with it you can easily pass the exam.
You can imagine that you just need to pay a little money for our CRT-261 Exam Preparation exam prep, what you acquire is priceless. So it equals that you have made a worthwhile investment. Firstly, you will learn many useful knowledge and skills from our CRT-261 Exam Preparation exam guide, which is a valuable asset in your life. After all, no one can steal your knowledge. In addition, you can get the valuable CRT-261 Exam Preparation certificate.
So that you can get the career you want, and can achieve your dreams. With Goldmile-Infobiz's Salesforce CRT-261 Exam Preparation exam training materials, you can get what you want.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
CompTIA CAS-005 - We believe that the trial version provided by our company will help you know about our study materials well and make the good choice for yourself. Fortinet FCSS_LED_AR-7.6 - Goldmile-Infobiz not only provide the products which have high quality to each candidate, but also provides a comprehensive after-sales service. Salesforce Analytics-Con-301 - Now you also have the opportunity to contact with the Certification Preparation for Service Cloud Consultant test guide from our company. Goldmile-Infobiz Salesforce ISACA AAIA dumps are an indispensable material in the certification exam. And our Microsoft AB-900 learning guide will be your best choice.
Updated: May 28, 2022