Remember, the fate is in your own hands. Success is has method. You can be successful as long as you make the right choices. Our CRT-261 Exam Price study dumps will assist you to overcome your shortcomings and become a persistent person. Once you have made up your minds to change, come to purchase our CRT-261 Exam Price training practice. With this training materials, you will speed up the pace of success, and you will be more confident.
Salesforce Service Cloud Consultant CRT-261 Learning is the best way to make money.
We believe that you must be succeed in the exam with the help of CRT-261 - Certification Preparation for Service Cloud Consultant Exam Price test software provided by our Goldmile-Infobiz. Goldmile-Infobiz have a training tools of Salesforce certification Reliable CRT-261 Test Experience exam which can ensure you pass Salesforce certification Reliable CRT-261 Test Experience exam and gain certificate, but also can help you save a lot of time. Such a Goldmile-Infobiz that help you gain such a valuable certificate with less time and less money is very cost-effective for you.
As a prestigious platform offering practice material for all the IT candidates, Goldmile-Infobiz experts try their best to research the best valid and useful Salesforce CRT-261 Exam Price exam dumps to ensure you 100% pass. The contents of CRT-261 Exam Price exam training material cover all the important points in the CRT-261 Exam Price actual test, which can ensure the high hit rate. You can instantly download the Salesforce CRT-261 Exam Price practice dumps and concentrate on your study immediately.
Salesforce CRT-261 Exam Price - At first, it can be only used on PC.
With Goldmile-Infobiz's Salesforce CRT-261 Exam Price exam training materials, you can get the latest Salesforce CRT-261 Exam Price exam questions and answers. It can make you pass the Salesforce CRT-261 Exam Price exam. Salesforce CRT-261 Exam Price exam certification can help you to develop your career. Goldmile-Infobiz's Salesforce CRT-261 Exam Price exam training materials is ensure that you fully understand the questions and issues behind the concept. t can help you pass the exam easily.
Our CRT-261 Exam Price free dumps demo will provide you some basic information for the accuracy of our exam materials. All questions and answers in our CRT-261 Exam Price real dumps are tested by our certified trainers with rich experience and one or two days is enough for you practicing valid CRT-261 Exam Price exam pdf.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Goldmile-Infobiz Salesforce Lpi 701-200 exam training materials have the best price value. There are three versions according to your study habit and you can practice our APICS CSCP dumps pdf with our test engine that help you get used to the atmosphere of the formal test. Microsoft AI-900 - I would like to find a different job, because I am tired of my job and present life. There are three different versions of our Cisco 300-540 study guide designed by our specialists in order to satisfy varied groups of people. SAP C-SIGVT-2506 - So you have nothing to lose.
Updated: May 28, 2022