How to get to heaven? Shortcart is only one. Which is using Goldmile-Infobiz's Salesforce CRT-261 Exam Questions exam training materials. This is the advice to every IT candidate, and hope you can reach your dream of paradise. I can say without hesitation that this is definitely a targeted training material. The Goldmile-Infobiz's website is not only true, but the price of materials are very reasonable. Have you thought of how to easily pass Salesforce CRT-261 Exam Questions test? Have you found the trick? If you don't know what to do, I'll help you.
Salesforce Service Cloud Consultant CRT-261 Good choice may do more with less.
Salesforce Service Cloud Consultant CRT-261 Exam Questions - Certification Preparation for Service Cloud Consultant Because the SOFT version questions and answers completely simulate the actual exam. The contents of Reliable Study CRT-261 Questions free download pdf will cover the 99% important points in your actual test. In case you fail on the first try of your exam with our Reliable Study CRT-261 Questions free practice torrent, we will give you a full refund on your purchase.
Like the real exam, Goldmile-Infobiz Salesforce CRT-261 Exam Questions exam dumps not only contain all questions that may appear in the actual exam, also the SOFT version of the dumps comprehensively simulates the real exam. With Goldmile-Infobiz real questions and answers, when you take the exam, you can handle it with ease and get high marks.
Salesforce CRT-261 Exam Questions - Pass guaranteed; 5.
We have a lasting and sustainable cooperation with customers who are willing to purchase our CRT-261 Exam Questions actual exam. We try our best to renovate and update our CRT-261 Exam Questions study materials in order to help you fill the knowledge gap during your learning process, thus increasing your confidence and success rate. At the same time, CRT-261 Exam Questions preparation baindumps can keep pace with the digitized world by providing timely application. You will never fell disappointed with our CRT-261 Exam Questions exam quiz.
As we sell electronic files, there is no need to ship. After payment you can receive CRT-261 Exam Questions exam review questions you purchase soon so that you can study before.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
With the high pass rate as 98% to 100%, we can proudly claim that we are unmatched in the market for our accurate and latest Medical Professional CHFM exam dumps. We offer you the most accurate HP HPE0-J68-KR exam answers that will be your key to pass the certification exam in your first try. You will be able to get the desired results in Fortinet FCSS_ADA_AR-6.7 certification exam by checking out the unique self-assessment features of our Fortinet FCSS_ADA_AR-6.7 practice test software. Expert for one-year free updating of Fortinet FCP_GCS_AD-7.6 dumps pdf, we promise you full refund if you failed exam with our dumps. Now you can pass Salesforce Huawei H19-162_V1.0 exam without going through any hassle.
Updated: May 28, 2022