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CRT-261 PDF DEMO:
QUESTION NO: 1 Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer. Which method should the Consultant suggest? A. On-Demand Email-to-Case B. Web-to-Case forms C. Standard Email-to-Case D. Omni-Channel routing Answer: C
QUESTION NO: 2 Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields. Which three features could be implemented to support this? Choose 3 answers A. Page Layouts B. Support Processes C. Article Types D. Omni-Channel E. Record Types Answer: B,D,E
QUESTION NO: 3 Which technology will allow a client to enable ideas on a public website? There are two correct answers. A. Force.com Web Services API B. Force.com Sites C. Customer portalPartner portal D. Self-service portal E. Partner portal Answer: A,B
QUESTION NO: 4 A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty. Which three measures satisfy this requirement? Choose 3 answers A. Net promoter Score B. Customer Purchase History C. Customer Support Requests D. Service Level Agreement E. customer satisfaction Survey Answer: A,B,E
QUESTION NO: 5 Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account: * Billing problems account for less than 5% of calls. * Billing data is stored in an external system containing over 20 million records. * Agents do not want to maintain separate login sessions for Salesforce and the billing system. Which two solutions should a consultant recommend? Choose 2 answers A. Use Lightning Connect to connect and access data in real-time from the billing system. B. Create a custom tab of type URL that displays a search page from the billing system. C. Import payment data into Salesforce and add to the contact page layout as a related list. D. Create a Visualforce page that retrieves payment information via a Web Service call-out. Answer: B,D
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Updated: May 28, 2022
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CRT-261 Exam Sims exam cram file with 100% pass rate and amazing customer service. Our CRT-261 Exam Sims exam prep has already become a famous brand all over the world in this field since we have engaged in compiling the CRT-261 Exam Sims practice materials for more than ten years and have got a fruitful outcome.
Salesforce Service Cloud Consultant CRT-261 As an old saying goes: Practice makes perfect.
The latest CRT-261 - Certification Preparation for Service Cloud Consultant Exam Sims dumps collection covers everything you need to overcome the difficulty of real questions and certification exam. Our App online version of CRT-261 Latest Test Labs study materials, it is developed on the basis of a web browser, as long as the user terminals on the browser, can realize the application which has applied by the CRT-261 Latest Test Labs simulating materials of this learning model, users only need to open the App link, you can quickly open the learning content in real time in the ways of the CRT-261 Latest Test Labs exam guide, can let users anytime, anywhere learning through our App, greatly improving the use value of our CRT-261 Latest Test Labs exam prep.
Our CRT-261 Exam Sims training dumps can ensure you pass at first attempt. If you really want to pass the real test and get the Salesforce certification? At first, you should be full knowledgeable and familiar with the CRT-261 Exam Sims certification. Even if you have acquired the knowledge about the CRT-261 Exam Sims actual test, the worries still exist.
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CRT-261 PDF DEMO:
QUESTION NO: 1 Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer. Which method should the Consultant suggest? A. On-Demand Email-to-Case B. Web-to-Case forms C. Standard Email-to-Case D. Omni-Channel routing Answer: C
QUESTION NO: 2 Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields. Which three features could be implemented to support this? Choose 3 answers A. Page Layouts B. Support Processes C. Article Types D. Omni-Channel E. Record Types Answer: B,D,E
QUESTION NO: 3 Which technology will allow a client to enable ideas on a public website? There are two correct answers. A. Force.com Web Services API B. Force.com Sites C. Customer portalPartner portal D. Self-service portal E. Partner portal Answer: A,B
QUESTION NO: 4 A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty. Which three measures satisfy this requirement? Choose 3 answers A. Net promoter Score B. Customer Purchase History C. Customer Support Requests D. Service Level Agreement E. customer satisfaction Survey Answer: A,B,E
QUESTION NO: 5 Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account: * Billing problems account for less than 5% of calls. * Billing data is stored in an external system containing over 20 million records. * Agents do not want to maintain separate login sessions for Salesforce and the billing system. Which two solutions should a consultant recommend? Choose 2 answers A. Use Lightning Connect to connect and access data in real-time from the billing system. B. Create a custom tab of type URL that displays a search page from the billing system. C. Import payment data into Salesforce and add to the contact page layout as a related list. D. Create a Visualforce page that retrieves payment information via a Web Service call-out. Answer: B,D
If you are unfamiliar with our Microsoft PL-600 study materials, please download the free demos for your reference, and to some unlearned exam candidates, you can master necessities by our Microsoft PL-600 training guide quickly. Amazon DOP-C02 - With the rapid development of the world economy and frequent contacts between different countries, the talent competition is increasing day by day, and the employment pressure is also increasing day by day. Your time will be largely saved for our workers know about our SAP C-BCBTM-2509 practice materials better. The sooner we can reply, the better for you to solve your doubts about Huawei H19-489_V1.0 training materials. There are so many advantages of our Huawei H25-522_V1.0 actual exam, and you are welcome to have a try!
CRT-261 Exam Sims & Salesforce Certification CRT-261 Questions - Certification Preparation For Service Cloud Consultant - Goldmile-Infobiz
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Salesforce Service Cloud Consultant CRT-261 As an old saying goes: Practice makes perfect.
The latest CRT-261 - Certification Preparation for Service Cloud Consultant Exam Sims dumps collection covers everything you need to overcome the difficulty of real questions and certification exam. Our App online version of CRT-261 Latest Test Labs study materials, it is developed on the basis of a web browser, as long as the user terminals on the browser, can realize the application which has applied by the CRT-261 Latest Test Labs simulating materials of this learning model, users only need to open the App link, you can quickly open the learning content in real time in the ways of the CRT-261 Latest Test Labs exam guide, can let users anytime, anywhere learning through our App, greatly improving the use value of our CRT-261 Latest Test Labs exam prep.
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CRT-261 PDF DEMO:
QUESTION NO: 1 Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer. Which method should the Consultant suggest? A. On-Demand Email-to-Case B. Web-to-Case forms C. Standard Email-to-Case D. Omni-Channel routing Answer: C
QUESTION NO: 2 Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields. Which three features could be implemented to support this? Choose 3 answers A. Page Layouts B. Support Processes C. Article Types D. Omni-Channel E. Record Types Answer: B,D,E
QUESTION NO: 3 Which technology will allow a client to enable ideas on a public website? There are two correct answers. A. Force.com Web Services API B. Force.com Sites C. Customer portalPartner portal D. Self-service portal E. Partner portal Answer: A,B
QUESTION NO: 4 A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty. Which three measures satisfy this requirement? Choose 3 answers A. Net promoter Score B. Customer Purchase History C. Customer Support Requests D. Service Level Agreement E. customer satisfaction Survey Answer: A,B,E
QUESTION NO: 5 Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account: * Billing problems account for less than 5% of calls. * Billing data is stored in an external system containing over 20 million records. * Agents do not want to maintain separate login sessions for Salesforce and the billing system. Which two solutions should a consultant recommend? Choose 2 answers A. Use Lightning Connect to connect and access data in real-time from the billing system. B. Create a custom tab of type URL that displays a search page from the billing system. C. Import payment data into Salesforce and add to the contact page layout as a related list. D. Create a Visualforce page that retrieves payment information via a Web Service call-out. Answer: B,D
If you are unfamiliar with our Microsoft PL-600 study materials, please download the free demos for your reference, and to some unlearned exam candidates, you can master necessities by our Microsoft PL-600 training guide quickly. Amazon DOP-C02 - With the rapid development of the world economy and frequent contacts between different countries, the talent competition is increasing day by day, and the employment pressure is also increasing day by day. Your time will be largely saved for our workers know about our SAP C-BCBTM-2509 practice materials better. The sooner we can reply, the better for you to solve your doubts about Huawei H19-489_V1.0 training materials. There are so many advantages of our Huawei H25-522_V1.0 actual exam, and you are welcome to have a try!
