And whenever our customers have any problems on our CRT-261 Exam Simulations practice engine, our experts will help them solve them at the first time. There are three versions of our CRT-261 Exam Simulations exam questions. And all of the PDF version, online engine and windows software of the CRT-261 Exam Simulations study guide will be tested for many times. Our CRT-261 Exam Simulations study prep is classified as three versions up to now. All these versions of our CRT-261 Exam Simulations exam braindumps are popular and priced cheap with high quality and accuracy rate. Also, we just pick out the most important knowledge to learn.
Salesforce Service Cloud Consultant CRT-261 It is our mission to help you pass the exam.
Salesforce Service Cloud Consultant CRT-261 Exam Simulations - Certification Preparation for Service Cloud Consultant Goldmile-Infobiz just have these IT experts to provide you with practice questions and answers of the exam to help you pass the exam successfully. If you spend less time on playing computer games and spend more time on improving yourself, you are bound to escape from poverty. Maybe our CRT-261 Latest Test Camp Pdf real dump could give your some help.
Goldmile-Infobiz is a website which have very high reputation and specifically provide simulation questions, practice questions and answers for IT professionals to participate in the Salesforce certification CRT-261 Exam Simulations exam. If you are sure that you want to pass Salesforce certification CRT-261 Exam Simulations exam, then your selecting to purchase the training materials of Goldmile-Infobiz is very cost-effective. Because this is a small investment in exchange for a great harvest.
Salesforce CRT-261 Exam Simulations - Add Goldmile-Infobiz's products to cart now!
when you buy our CRT-261 Exam Simulations simulating exam, our website will use professional technology to encrypt the privacy of every user to prevent hackers from stealing. We believe that business can last only if we fully consider it for our customers, so we will never do anything that will damage our reputation. Hope you can give our CRT-261 Exam Simulations exam questions full trust, we will not disappoint you. And with our CRT-261 Exam Simulations study materials, you are bound to pass the exam.
We promise that we will do our best to help you pass the Salesforce certification CRT-261 Exam Simulations exam. Goldmile-Infobiz's providing training material is very close to the content of the formal examination.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
SAP C-ARP2P-2508 - This is what we should do for you as a responsible company. Medical Professional CHFM - We will provide one year free update service for those customers who choose Goldmile-Infobiz's products. We have to admit that the exam of gaining the Network Appliance NS0-076 certification is not easy for a lot of people, especial these people who have no enough time. Pennsylvania Real Estate Commission RePA_Sales_S - As most of our exam questions are updated monthly, you will get the best resources with market-fresh quality and reliability assurance. Professional and mature talents are needed in each field, similarly, only high-quality and high-precision WGU Information-Technology-Management practice materials can enable learners to be confident to take the qualification examination so that they can get the certificate successfully, and our WGU Information-Technology-Management learning materials are such high-quality learning materials, it can meet the user to learn the most popular test site knowledge.
Updated: May 28, 2022