Many of our users have told us that they are really busy. Students have to take a lot of professional classes and office workers have their own jobs. They can only learn our CRT-261 Exam Syllabus exam questions in some fragmented time. We absolutely protect the interests of consumers. Training materials provided by Goldmile-Infobiz are very practical, and they are absolutely right for you. On the contrary, it might be time-consuming and tired to prepare for the CRT-261 Exam Syllabus exam without a specialist study material.
Salesforce Service Cloud Consultant CRT-261 You can totally rely on us.
Goldmile-Infobiz provide different training tools and resources to prepare for the Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Exam Syllabus exam. Goldmile-Infobiz's study guides are your best ally to get a definite success in CRT-261 Exam Course exam. The guides contain excellent information, exam-oriented questions and answers format on all topics of the certification syllabus.
Goldmile-Infobiz ensure that the first time you take the exam will be able to pass the exam to obtain the exam certification. Because Goldmile-Infobiz can provide to you the highest quality analog Salesforce CRT-261 Exam Syllabus Exam will take you into the exam step by step. Goldmile-Infobiz guarantee that Salesforce CRT-261 Exam Syllabus exam questions and answers can help you to pass the exam successfully.
Salesforce CRT-261 Exam Syllabus - Actually, you must not impoverish your ambition.
It is no longer an accident for you to pass CRT-261 Exam Syllabus exam after you have use our CRT-261 Exam Syllabus exam software. You will have thorough training and exercises from our huge question dumps, and master every question from the detailed answer analysis. The exam software with such guarantees will clear your worries about CRT-261 Exam Syllabus exam.
Besides, without prolonged reparation you can pass the CRT-261 Exam Syllabus exam within a week long. Everyone's life course is irrevocable, so missing the opportunity of this time will be a pity.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
We are not satisfied with that we have helped more candidates pass HP HPE7-J02 exam, because we know that the IT industry competition is intense, we must constantly improve our dumps so that we cannot be eliminated. They always treat customers with courtesy and respect to satisfy your need on our Amazon AWS-Developer-KR exam dumps. The time for Fortinet FCSS_SASE_AD-25 test certification is approaching. ServiceNow CIS-SPM - The statistical reporting function is provided to help students find weak points and deal with them. Network Appliance NS0-185 - The contents of Salesforce study dumps are edited by our experts who have rich experience, and easy for all of you to understand.
Updated: May 28, 2022