Goldmile-Infobiz guarantee exam success rate of 100% ratio, except no one. You choose Goldmile-Infobiz, and select the training you want to start, you will get the best resources with market and reliability assurance. If you want to get security that you can pass Salesforce CRT-261 Exam Test certification exam at the first attempt, Goldmile-Infobiz Salesforce CRT-261 Exam Test exam dumps is your unique and best choice. It is the dumps that you can't help praising it. In the era of rapid development in the IT industry, we have to look at those IT people with new eyes.
Salesforce Service Cloud Consultant CRT-261 Third, the quality of the product.
We will not only spare no efforts to design CRT-261 - Certification Preparation for Service Cloud Consultant Exam Test exam materials, but also try our best to be better in all after-sale service. It is the industry leader in providing IT certification information. To selecte Goldmile-Infobiz is to choose success.
There are quite a few candidates of CRT-261 Exam Test certification exam have already started his career, and there are many examinees facing other challenges in life, so we provide candidates with the most efficient review method of CRT-261 Exam Test exam. In order to let you be rest assured to purchase our products, we offer a variety of versions of the samples of CRT-261 Exam Test study materials for your trial. We've helped countless examinees pass CRT-261 Exam Test exam, so we hope you can realize the benefits of our software that bring to you.
Salesforce CRT-261 Exam Test - So your success is guaranteed.
Free renewal of our CRT-261 Exam Test study prep in this respect is undoubtedly a large shining point. Apart from the advantage of free renewal in one year, our CRT-261 Exam Test exam engine offers you constant discounts so that you can save a large amount of money concerning buying our CRT-261 Exam Test training materials. And we give these discount from time to time, so you should come and buy CRT-261 Exam Test learning guide more and you will get more rewards accordingly.
The relation comes from the excellence of our CRT-261 Exam Test training materials. We never avoid our responsibility of offering help for exam candidates like you, so choosing our CRT-261 Exam Test practice dumps means you choose success.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Huawei H19-338-ENU - On one hand, all content can radically give you the best backup to make progress. We are the best choice for candidates who are eager to pass Fortinet FCSS_SDW_AR-7.4 exams and acquire the certifications. The moment you money has been transferred to our account, and our system will send our CIPS L4M5training dumps to your mail boxes so that you can download CIPS L4M5 exam questions directly. The goal of CFA Institute Sustainable-Investing exam torrent is to help users pass the exam with the shortest possible time and effort. Meanwhile, if you want to keep studying this course , you can still enjoy the well-rounded services by Network Appliance NS0-164 test prep, our after-sale services can update your existing Network Appliance NS0-164 study quiz within a year and a discount more than one year.
Updated: May 28, 2022