With a total new perspective, CRT-261 Exam Topic study materials have been designed to serve most of the office workers who aim at getting an exam certification. Moreover, CRT-261 Exam Topic exam questions have been expanded capabilities through partnership with a network of reliable local companies in distribution, software and product referencing for a better development. That helping you pass the CRT-261 Exam Topic exam successfully has been given priority to our agenda. With our CRT-261 Exam Topic practice exam, you only need to spend 20 to 30 hours in preparation since there are all essence contents in our CRT-261 Exam Topic study materials. And there is no exaggeration that with our CRT-261 Exam Topic training guide, you can get 100% pass guarantee. They are quite convenient.
Salesforce Service Cloud Consultant CRT-261 You will become friends with better people.
Salesforce Service Cloud Consultant CRT-261 Exam Topic - Certification Preparation for Service Cloud Consultant We believe that the suitable version will help you improve your learning efficiency. We will adopt and consider it into the renovation of the 100% CRT-261 Correct Answers exam guide. Anyway, after your payment, you can enjoy the one-year free update service with our guarantee.
After careful preparation, I believe you will be able to pass the exam. Our {CertName} exam question is widely known throughout the education market. Almost all the candidates who are ready for the qualifying examination know our products.
Salesforce CRT-261 Exam Topic - Goldmile-Infobiz have a huge senior IT expert team.
Goldmile-Infobiz have the latest Salesforce certification CRT-261 Exam Topic exam training materials. The industrious Goldmile-Infobiz's IT experts through their own expertise and experience continuously produce the latest Salesforce CRT-261 Exam Topic training materials to facilitate IT professionals to pass the Salesforce certification CRT-261 Exam Topic exam. The certification of Salesforce CRT-261 Exam Topic more and more valuable in the IT area and a lot people use the products of Goldmile-Infobiz to pass Salesforce certification CRT-261 Exam Topic exam. Through so many feedbacks of these products, our Goldmile-Infobiz products prove to be trusted.
Do not hesitate! Please select Goldmile-Infobiz, it will be the best guarantee for you to pass CRT-261 Exam Topic certification exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
Workday Workday-Pro-Talent-and-Performance - If you fail to pass the exam, Goldmile-Infobiz will full refund to you. Whole Goldmile-Infobiz's pertinence exercises about Salesforce certification CompTIA N10-009 exam is very popular. In order to pass Salesforce certification Amazon AIF-C01 exam some people spend a lot of valuable time and effort to prepare, but did not succeed. If you buy Goldmile-Infobiz's Salesforce certification Esri EGMP_2025 exam practice questions and answers, you can not only pass Salesforce certification Esri EGMP_2025 exam, but also enjoy a year of free update service. If you choose Goldmile-Infobiz to provide you with the pertinence training, you can easily pass the Salesforce certification Amazon AWS-Developer-KR exam.
Updated: May 28, 2022