So you could understand the quality of our CRT-261 Exam Voucher certification file. Before the clients decide to buy our CRT-261 Exam Voucher test guide they can firstly be familiar with our products. The clients can understand the detailed information about our products by visiting the pages of our products on our company’s website. Now there are many IT professionals in the world and the competition of IT industry is very fierce. So many IT professionals will choose to participate in the IT certification exam to improve their position in the IT industry. You still can pass the exam with our help.
Salesforce Service Cloud Consultant CRT-261 It is the best training materials.
In addition, you can get the valuable CRT-261 - Certification Preparation for Service Cloud Consultant Exam Voucher certificate. So that you can get the career you want, and can achieve your dreams. With Goldmile-Infobiz's Salesforce Detailed CRT-261 Answers exam training materials, you can get what you want.
We believe that the trial version will help you a lot. If you are not certain whether the CRT-261 Exam Voucher prep guide from our company is suitable for you or not, so you are hesitate to buy and use our study materials. Do not worry, in order to help you solve your problem and let you have a good understanding of our CRT-261 Exam Voucher study practice dump, the experts and professors from our company have designed the trial version for all people.
Salesforce CRT-261 Exam Voucher - Missing the chance, I am sure you must regret it.
We have three different versions of our CRT-261 Exam Voucher exam questions which can cater to different needs of our customers. They are the versions: PDF, Software and APP online. The PDF version of our CRT-261 Exam Voucher exam simulation can be printed out, suitable for you who like to take notes, your unique notes may make you more profound. The Software version of our CRT-261 Exam Voucher study materials can simulate the real exam. Adn the APP online version can be applied to all electronic devices.
Besides, we have the largest IT exam repository, if you are interested in CRT-261 Exam Voucher exam or any other exam dumps, you can search on our Goldmile-Infobiz or chat with our online support any time you are convenient. Wish you success in CRT-261 Exam Voucher exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
And we have three different versions Of our Google Security-Operations-Engineer study guide: the PDF, the Software and the APP online. Belive it or not, our efficient and authoritative SAP C_S4CS_2508 exam materials are always here waiting for you to provide you with the best help of SAP C_S4CS_2508 exam preparation. Databricks Databricks-Certified-Data-Engineer-Associate training materials are not only the domestic market, but also the international high-end market. Now the Qlik QSSA2021 exam dumps provided by Goldmile-Infobiz have been recognized by masses of customers, but we will not stop the service after you buy. And you can free download the demos of the VMware 250-613 study guide to check it out.
Updated: May 28, 2022