If the user is still unsure which is best for him, consider applying for a free trial of several different types of test materials. It is believed that through comparative analysis, users will be able to choose the most satisfactory CRT-261 Guide Files test guide. With the increasing marketization, the product experience marketing has been praised by the consumer market and the industry. To address this issue, our CRT-261 Guide Files actual exam offers three different versions for users to choose from. The PC version is the closest to the real test environment, which is an excellent choice for windows - equipped computers. Our CRT-261 Guide Files test question with other product of different thing is we have the most core expert team to update our CRT-261 Guide Files study materials, learning platform to changes with the change of the exam outline.
Salesforce Service Cloud Consultant CRT-261 Perhaps this is the beginning of your change.
Many exam candidates feel hampered by the shortage of effective CRT-261 - Certification Preparation for Service Cloud Consultant Guide Files preparation quiz, and the thick books and similar materials causing burden for you. In the process of job hunting, we are always asked what are the achievements and what certificates have we obtained? Therefore, we get the test Salesforce certification and obtain the qualification certificate to become a quantitative standard, and our Valid Exam CRT-261 Questions Answers learning guide can help you to prove yourself the fastest in a very short period of time. Life is short for each of us, and time is precious to us.
Our CRT-261 Guide Files test questions are available in three versions, including PDF versions, PC versions, and APP online versions. Each version has its own advantages and features, CRT-261 Guide Files test material users can choose according to their own preferences. The most popular version is the PDF version of CRT-261 Guide Files exam prep.
Our Salesforce CRT-261 Guide Files learning guide will be your best choice.
Our company always put the quality of the CRT-261 Guide Files practice materials on top priority. In the past ten years, we have made many efforts to perfect our CRT-261 Guide Files study materials. Our CRT-261 Guide Files study questions cannot tolerate any small mistake. All staff has made great dedication to developing the CRT-261 Guide Files exam simulation. Our professional experts are devoting themselves on the compiling and updating the exam materials and our services are ready to guide you 24/7 when you have any question.
With the latest CRT-261 Guide Files test questions, you can have a good experience in practicing the test. Moreover, you have no need to worry about the price, we provide free updating for one year and half price for further partnerships, which is really a big sale in this field.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
As a result, many customers get manifest improvement and lighten their load by using our CIPS L4M5 practice materials. If you have some questions about our ACAMS CAMS7-CN exam braindumps, ask for our after-sales agent, they will solve the problems for you as soon as possible. Unlike many other learning materials, our HP HPE7-A01 study materials are specially designed to help people pass the exam in a more productive and time-saving way, and such an efficient feature makes it a wonderful assistant in personal achievement as people have less spare time nowadays. In today’s society, many enterprises require their employees to have a professional Microsoft MS-102-KR certification. Goldmile-Infobiz provide training tools included Salesforce certification Snowflake GES-C01 exam study materials and simulation training questions and more importantly, we will provide you practice questions and answers which are very close with real certification exam.
Updated: May 28, 2022